IT Service Consultant (m/f/d) Cloud Collaboration

What we need you for

We are a growing IT company with short decision-making processes, a hybrid work approach and a corporate culture that prioritises quality, performance and mutual appreciation.

Become part of our team and shape the digital future of our customers with around 300 dedicated employees worldwide. With a future-proof IT infrastructure, customised software solutions and consulting on topics such as new work, security and connectivity, we create real added value.

We are looking for you to join our Collaboration Team as an IT Service Consultant (m/f/d) Cloud Collaboration for one of our locations in Hamburg, Munich, Berlin, Leipzig, Frankfurt, Stuttgart or Cologne (alternatively remote) as soon as possible.

You can count on this with us

• 30 days holiday, hybrid work concept, sports offers, bike leasing and company events
• Individual training and annual development meetings to help you shape your career
• An attractive working environment in our offices with height-adjustable desks, two screens, free fruit and drinks, and much more
• Company pension scheme and opportunities for kindergarten and public transport subsidies

We offer you even more! Discover all our benefits here.

What you can expect from us

• You support our customers by accepting and processing their fault and support requests at 2nd/3rd level for all technology fields in the area of Microsoft and Cisco Collaboration
• You will take on technical responsibility for Managed Service customers and work closely with colleagues, Cisco, Microsoft and other manufacturers
• Supporting lifecycle projects and ensuring customer satisfaction is part of your role
• You will also develop creative solutions and expand your knowledge on a daily basis
• You ensure compliance with SLAs and the documentation of your customers

What sets you apart

• You have a degree or training in the IT environment
• You have relevant experience in troubleshooting Cisco and/or Microsoft collaboration environments
• You have a high affinity for innovative technologies and good analytical skills
• Ideally, you already have a certification (e.g. CCNP Collaboration, MS-700 or MS-721)
• You are characterised by a high degree of service and customer orientation
• Good written and spoken German and English skills

Are you just starting to learn German? Apply anyway and let’s see if we can reach our goal together!

Ready to help shape the digital future?

Then we look forward to receiving your application online via our website. If you have any questions, please get in touch with our Talent Acquisition team at 4989442325377.

You can find more information about our team here.

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