Team Leader IT Infrastructure Services (m/f/d)

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What we need you for and what you can expect from us

As Team Leader IT Infrastructure Services (m/f/d), you and your team will be the service contact for this technology at one of our locations in Hamburg, Munich, Berlin, Frankfurt, Cologne, Leipzig or Stuttgart. In addition to your technical role, your focus will be on mentoring and leading your team as well as collaborating with the other Team Leads. You will drive process optimisation in the avodaq Service Center (ASC) within this technology and support the Manager Infrastructure Services.

At avodaq AG, we offer you the security of an owner-managed and growth-oriented company with long-term prospects and the chance to help shape your technical career with us as a team leader. New technologies – diverse project fields – in the most varied areas and in the most diverse industries. Do you find all this exciting? Then you’ve come to the right place.

We have exciting tasks for you

  • You are responsible for the team as a leader and mentor.
  • You give regular feedback and conduct professional appraisal interviews. You also take care of the further development of your team members.
  • You ensure the qualifications of your team members and resource plans for manufacturer certifications.
  • You are largely responsible for process and technology development in the Infrastructure Services area.
  • You organise workshops and ensure effective knowledge management.
  • You define standards, adhere to them and further develop processes, tools, documentation formats, etc. You take over new topics from the manager.
  • You take over new topics from the manager and distribute them within the team.
  • You work closely with the other team leads in the Services division and coordinate with them regularly.
  • Together with your team, you will support our customers by qualified acceptance and processing of their fault and support requests at 2nd/3rd level for all technology fields in the area of Cisco Infrastructure. Together you will take on the technical responsibility for Managed Service customers, working together with your team, Cisco TAC and other manufacturers.
  • As a team you accompany LifeCycle projects and ensure customer satisfaction. You will also be responsible for the compliance with SLAs and the documentation of your customers.
  • Together, you will expand your knowledge and develop creative solutions on a daily basis.
  • You actively shape the cooperation with our customers and recognise optimisation potential in the customer environments.
  • You participate in internal workshops and projects and actively contribute to our continuous development.
  • You support the development and introduction of new service products in the infrastructure environment.

What you bring with you

  • Completed training as an IT specialist in system integration, IT system administrator or comparable degree.
  • Ideally 5 years of professional experience in the area of Cisco Infrastructure, technical expertise at consultant level, min. CCNP Enterprise or Datacenter level, ITIL Foundation know-how desirable
  • Commitment and initiative are a matter of course for you
  • You have a structured, customer- and goal-oriented way of working
  • You are willing to take on responsibility for your team colleagues beyond your technical area
  • You have good communication skills and a confident manner
  • You have a very good command of German and English

What we offer you

  • Individual training and internal know-how transfer, e.g. at our internal “avodaq Networkers” event
  • Flexibility, open doors and flat hierarchies
  • Work happy: we want your best! With us you can develop your potential to the full – you can expect a culture in which mutual appreciation is paramount and a team that celebrates all of this in a fitting manner.
  • A modern working environment with a feel-good factor
  • We also offer you home office options after Corona in the form of a hybrid model.
  • Attractive remuneration package: unlimited employment contract, company pension scheme, travel allowance for public transport, company mobile phone (also for private use), nationwide sports offers via Qualitrain, bike leasing, possibility for kindergarten allowance & employee discounts, 30 days’ holiday and much more – you will find more benefits here. Here you will find further benefits.

If you have any questions, please contact our recruiting team.


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