Berlin, Frankfurt, Hamburg, Leipzig, Munich, Stuttgart
What we need you for
As a growing IT service provider, we are looking for you for one of our locations in Hamburg, Munich, Berlin, Leipzig, Frankfurt, Stuttgart or Cologne at the earliest possible date as a Senior System Engineer (m/f/d) Enterprise Network. In this position, you will be responsible for customer support in the area of 2nd
You can count on this with us
- 30 days holiday and flexible working hours
- Sports programmes (Wellpass, Urban Sports Club), bike leasing and company events
- We support your passion: promotion of further training (e.g. Cisco certifications) and the opportunity to test projects in a practical way in our laboratory environment
- Focus on future-proof and innovative technologies
- Regular development meetings to help you shape your career
- An attractive working environment in our central offices with height-adjustable desks, two screens, free fruit and drinks, etc.
- Germany ticket and the option of a kindergarten allowance
We offer you even more! Discover all our benefits here.
What you can expect from us
- You support our customers by accepting and processing their fault and support requests at 2nd/3rd level for all technology fields in the area of Cisco Enterprise Networks
- You take on technical responsibility for Managed Service customers, monitor their (SD) infrastructures and work together with your colleagues, Cisco TAC and other manufacturers
- You are also responsible for supporting lifecycle projects and ensuring customer satisfaction
- You expand your knowledge on a daily basis and develop creative solutions
- You take responsibility for compliance with SLAs and customer documentation
- With several years of expertise, you are not only adept at mentoring younger colleagues (senior level), but can also handle enquiries independently and competently
What sets you apart
- You have successfully completed a degree or a technically orientated apprenticeship
- You have more than 3 years of practical work experience, ideally in a service environment
- Experience in operating and troubleshooting Cisco Enterprise Network environments
- CCNP desirable, but not required
- You are characterised by a high degree of service and customer orientation, commitment and initiative
- Outstanding analytical skills and enthusiasm for innovative technologies
- You feel most comfortable in a team and value personal collaboration on site
- German language skills at level C1 and good English skills round off your profile
Ready to help shape the digital future?
Then we look forward to receiving your application online via our website. If you have any questions, please get in touch with our Talent Acquisition team at 📞 4989442 325377.
You can find more information about our team here.
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