Collaboration & Communication

Encouraging digital collaboration and ensuring efficient communication within the company – while considering the highest security standards and compliance requirements. The demands on your collaboration and communication solutions are enormous and the solutions on the market diverse.

We provide you with targeted support in developing the optimal communication strategy for you and accompany you along the entire digital transformation process – from strategic consulting to conception and design to implementation of the solutions.

drei farbige Kreise die sich überschneiden

Become a leader in digital collaboration

Whether calling, meeting, messaging, video or contact centre – we know the market and have wide technical know-how in all areas. Whether single or dual telephone system strategy, on-premises, hybrid or cloud-only – we support you in the strategic alignment of your collaboration strategy. The focus of our consulting is always on technological capability and interoperability with other platforms.

Benefit from our decades of experience in the area of collaboration & communication and gain valuable competitive advantages through the use of our tailor-made solutions.

Value added

Benefits of modern communication solutions

By using modern communication solutions, your employees and the company processes benefit greatly.

Flexible and connected workplaces
More efficient workflows & better accessibility
Minimisation of security risks
Increased mobility across time zones
More satisfied employees

Partners

Our technology partners

We focus on communication solutions that are secure, reliable and easy to use. Our partners are the leading solution providers in the area of Collaboration & Communication.

Unite your communication channels under one roof and promote real-time collaboration. As a Cisco Master Collaboration Partner and Microsoft Partner, we cover the entire portfolio in the collaboration area. We implement advanced UCC solutions that integrate voice, video, instant messaging, file sharing and team collaboration smoothly – both on-premises and in the cloud.

Portfolio

Tailor-made collaboration & communication solutions

Our portfolio includes solutions from the leading technology providers, which we refine with our know-how entirely according to your requirements.

Telephony

A suitable telephone system is the foundation for efficient collaboration. We advise you on everything from on-premises to hybrid to complete cloud solutions. You can choose from proven solutions such as Microsoft Teams, Cisco Webex Calling and Cisco UCM Calling.

Video telephony & meetings

In the digital age, efficient video communication and online meetings are essential for business processes. We guide you through the jungle of technologies and find the right solution: from compact solutions for one-on-one calls to large-scale webinars. You can rely on high-quality platforms such as Cisco Webex Meetings or even bring your meeting platform in-house.

Contact Center

Offer your customers outstanding service! With our contact center solutions, intelligent routing options ensure smooth accessibility while maximising efficiency. Powerful analytics give you a comprehensive customer view. The integration of social media channels is also possible.

Attendant Console

Optimise your attendant processes with our modern attendant console solutions that integrate smoothly with your existing workstation systems. Intuitive user interfaces and extensive call control functions ensure convenient and efficient call management.

Session Border Controller

To transform your telephone networks into efficient and reliable communication systems and to ensure outstanding voice quality, we use cutting-edge technologies to transmit voice communication in modern communication environments.

Legacy connectors

Even in the digital world, analogue connections and fax communication are unavoidable in some cases. We ensure a smooth integration of these technologies into your communications infrastructure. We also support you in migrating analogue connections to digital alternatives, such as fax servers.

DECT telephony

High-quality voice, mobility and flexibility are decisive factors in modern business communication. Our solutions in the area of DECT telephony (Digital Enhanced Cordless Telecommunication) ensure this in the best possible way.

End devices

In our networked world, high-performance terminals are at the heart of every communication strategy. We support you in selecting the optimal hardware. Regardless of the meeting platform you choose, we offer a wide range of video conferencing terminals to take your meetings to the next level. You can rely on the quality and performance of our solutions.

„At avodaq we combine state-of-the-art technologies with many years of expertise in the area of collaboration and communication. We dig deep into our customers' structures and requirements to take their communication to the next level.“

Ronny Stein, Manager Collaboration, avodaq AG

Cisco Devices für Microsoft Teams (MTR) in moderner Arbeitsumgebung

Products

Cisco Devices for Microsoft Teams Rooms

For the first time, Cisco offers certified video terminals for Microsoft Teams Rooms! Experience an exceptional meeting experience with the benefits of both worlds.

In Microsoft Teams Rooms mode, the Microsoft Teams user interface is available to you – with all its familiar functions. At the same time, you benefit from the power and features of Cisco hardware.

Start your Hybrid Work Experience!

Would you like to discuss a project with us or do you have any questions?

Get in touch with us!

Contact

References

Reference projects Collaboration & Communication

In over two decades, we have realised a great number of exciting projects. Here you can get an overview of the wide range of our topics.

avodaq Collaboration Referenz Maschinenbau

Transition to single-client strategy

Industry: Mechanical engineering
Size: 18,000 employees
Project duration: 21 months

For this internationally active customer, we technically implemented and rolled out a single-client strategy for collaboration using the Cisco Webex App and supported it with change management measures. The new solution significantly reduced the complexity for employees in daily use, replaced the existing telephone systems and reduced provider costs.

avodaq Collaboration Referenz im Bereich Healthcare

Safe communication in a KRITIS-environment

Industry: Healthcare
Size: 14,500 employees
Project duration: 14 months

For this customer from the health sector, the task was to develop and implement a highly available on-premises telephone system for everyday hospital use. Together with the customer, we developed a technical infrastructure that is operated redundantly and with short update cycles. In the future, security updates can be carried out in such a way that the daily routine of the clinic is not affected. In addition, an emergency manual was created together with the client in case of an emergency.

avodaq Collaboration Referenz Produktion

Implementation of Microsoft Teams

Industry: Manufacturing
Size: 3,000 employees
Project duration: 11 months

The conversion to Microsoft Teams as a complete collaboration solution with underlying telephony infrastructure was the goal for this customer from the manufacturing industry. The focus was on fail-safety and usability with existing voice and video infrastructure. Using central gateways from Audiocodes, it was possible to implement a temporary dual telephone system strategy and achieve the goal of a single-client solution in a very short time.

Cloud telephone system with Cloud Contact Center

Industry: Logistics
Size: 2,000 employees
Project duration: 10 months

In this project, we carried out a one hundred percent move-to-cloud strategy in terms of consulting, technology and services. The existing on-premises telephone system was replaced by a Cisco Webex Calling instance. Through the additional implementation of the Cisco Webex Contact Center, a modern and agile alternative for direct customer and supplier contact was established and the complexity in administration and operation was significantly reduced. Configurations and monitoring tasks are now carried out centrally and web-based.

Partners

Partners in Collaboration & Communication

In addition to Cisco and Microsoft, we work with other strong partners for future-proof collaboration and communication solutions.

AudioCodes is a respected manufacturer of VoIP technologies and specialises, among other things, in Session Border Controllers (SBCs) to ensure secure and efficient communication.

Ascom is the leading provider in the area of DECT telephony. Highly scalable, whether in high security or healthcare work environments.

Five9 is one of the largest cloud contact center providers. With the help of AI and automation, state-of-the-art contact center solutions can be created.

Luware offers with Nimbus an extremely simple way to extend Microsoft Teams Telephony with functions such as mediation and contact center.

NTW offers an extensive on-premises portfolio for refining Cisco telephony, such as meta-directorys and manager / assistant circuits.

RECOS specialises in Cisco and Microsoft interoperability. The portfolio includes, among other things, a fully comprehensive presence alignment.

Do you have any questions or would you like to discuss a specific project with us?

Get in touch with us!