With us, you create space for your business
As IT environments become increasingly complex, companies are faced with the challenge of organising their IT departments accordingly, both in terms of breadth and depth of detail. And this against the backdrop of a shortage of qualified specialists. Our support and managed service offerings help to overcome these challenges and make the business future-proof.
We take care of your IT infrastructure. With our support and managed services, we are either at your side as a reliable escalation partner or take over the operation of your IT environment when it comes to networks, security and collaboration. Entirely in line with your individual requirements.
Get in touch with us nowAs a customer, you are not just a number in our ticket system. Getting to know your needs is what drives us and we place great value on personal contact.
Our managed services are provided by a defined operating team that knows your environment and has been trained accordingly. A technical lead concept also provides you with a dedicated technical contact person who is responsible for you in the long term and provides conceptual support for your IT environment. Personal contact and a trusting working relationship with a team of permanently employed technical specialists are crucial to us.
Our services are managed and monitored in particular by our service delivery managers, supervisors and the central service desk. Service management is involved in the event of an escalation.
We maintain close relationships with our manufacturers and suppliers so that we always know the right people to contact and can drive issues forward systematically. In multi-vendor environments, we take over the central coordination between the stakeholders and ensure that quick solutions are found. No finger-pointing, but actively practised problem-solving instead.
Our service processes are aligned with the ITIL framework and are constantly monitored and improved through a practised ITIL CSI process.
Our training programmes focus on the intensive development of expertise and an intensive and ongoing exchange between our service and project consultants.
Thanks to our many years of collaboration with customers in KRITIS environments, we are familiar with the specific requirements and challenges in this area.
Together with our strong partners, we ensure your IT services are always available, reliable and secure. Our approach: in-depth expertise, high service quality and customised solutions.
We aim to provide the best service for our customers. ‘Continuous service improvement’ and constant evaluation are our guiding principles.
„At avodaq, we see ourselves as an equal partner who always considers the next step. Working closely with manufacturers and customers, we develop a deep understanding of your business and keep your needs in mind.“
Christine Thews, Senior Manager Technical Services at avodaq
Contact us for a first consultation without obligation.
