Our service. Perfectly prepared. Around the clock.

24/7/365 • Our experts for you •

We promise you’ll talk to experts from the get-go – people who know not only the technology, but also the features of your IT environment. We will get to know your processes and documentation, anticipate future demands and maintain a central service database containing all of the relevant information which you can access at any time.

The following sections tell you exactly what we do to look after your IT, and to be ready to help you quickly and reliably, day and night.

OUR SERVICE ADVANTAGE

A head start thanks to preparation.

Ein Mann lacht froehlich waehrend er über ein Headset telefoniert

avodaq Service Center

Talk directly with the experts. No call centre to get in the way. 365 days a year. 24 hours a day. That’s ASC.

  • High level technical expertise
  • Ticketing system based on ITIL best practices
  • Web front end for tracking tickets
  • Support in German and English
  • Clear asset management
  • Email interface to common ticketing systems (including ServiceNow)
  • Automation and predictive maintenance
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Service Management

Managing comprehensive tasks and complex service processes confidently and efficiently – that’s what our Service Management is all about. Our Service Delivery Managers have broad technical knowledge and an understanding of the relevant processes in your business, the organisations involved and the people concerned. They are your key points of contact when it comes to operating your IT solutions.

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avodaq Insight Portal

One application – all the information. Components used, existing service agreements, applicable SLAs and contact persons are all gathered together here. That allows for quick, smooth and effective action both in daily business and under exceptional circumstances.

OUR SERVICE PORTFOLIO

Our services at a glance

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Managed Services

As our client, you will decide on the vertical range of manufacture and procure the things you need, as and when you need them. We deliver our IT services “straight from the socket” and and offer a range of billing models. Our managed service packages cover the fields of collaboration, network, security and data centres.

Eine Frau nimmt über ihr Notebook an einer Videokonferenz teil

Operations

We can operate small sections or whole units of your IT infrastructure. And we can adapt ourselves seamlessly to the standards and processes of our clients, as if we were a part of their own internal IT organisation.

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Third-level support

This is where you operate your systems yourself, and occasionally discuss complex issues with one of our experts. If a fault occurs, or if you need the support of a device manufacturer, our systems engineers – who are trained in service processes – move into action.

Ferngläser werden in die Höhe gehalten vor gelbem Hintergrund

Predictive Maintenance

We check your systems at regular intervals and draw up test reports that include results and recommendations. This helps you detect and rectify problems early on.

Bunte Baukloetze angeordnet wie bei Tetris

Service contracts and licence management

We maintain an overview of your service agreements and licences, harmonise your licence periods and optimise existing models We will supply you at regular intervals with a transparent report on the current status of your hardware and software components and relevant life cycle information from the manufacturers involved.

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Incident Detection & Response

The avodaq Incident Detection & Response service provides a central platform for the detection and management of security events, which summarises and evaluates information from your security infrastructure. Our team of analysts classifies, analyses and evaluates the anomalies that arise and provides the results as case-based recommendations for action.

More Information
AUTOMATION – DEVNET AND ASC TOOLING

More success automatically

More and more IT infrastructure is being developed with an API-first approach. avodaq uses Cisco DevNet extensively in its own solutions, allowing it to automate IT service processes.

Any questions?
Write to us!

Kontakt