SMART IT FOR YOUR DIGITAL BUSINESS
Your digital business partner
Success is no fluke
avodaq has been a leading provider of IT communications and infrastructure solutions from 1997 to today. We provide services from our four locations across Germany as well as branches in Singapore and New York. With about 200 highly qualified employees, we generated revenues of over EUR 42 million in 2017.
As a system integrator, avodaq stands for quality, reliability, and superior expertise: We successfully implement projects where others have given up.
We offer our clients qualified services, timely procurement of hardware and software, reliable service, maintenance, and operational services.
avodaq is more than a system integrator, our product portfolio includes training as well as comprehensive change management services. Through these measures, we ensure that our IT solutions can be easily used by our costumer's employees and therefore create real added value.
From our German offices in Hamburg, Berlin, Frankfurt and Munich, we serve customers in Germany, Europe and North America. Since 2006 we have been in Singapore for our multinational customers. These customers are in the Asian region including Australia and New Zealand and we serve them with the same high quality that our European and North American customers have grown to expect.
Instinct for Success
Our instinct – your success
We have a passion for technology and a unique sense of subtlety. From the wide range of what is available on the IT market, we develop solutions that will assure you maximum success with certified quality.
Meeting a new challenge successfully requires two things: expertise and instinct. We do not immediately adopt every new “innovation” without a critical review. This ensures that our customers gain a genuine benefit.
This is why we invest massively in quality assurance measures. We do not have a single ‘best’, but a team of the best. Young engineers go through an intensive six-month training period before they are carefully introduced to real projects. Our colleagues regularly sit for new tests that certify their development – including the most recognized and most difficult tests for system engineers to become a Cisco Certified Internetwork Expert (CCIE). We have the highest proportion of high- and highest-level Cisco-certified staff worldwide.
However, the technical implementation of a solution is only one side of the coin. We also work according to certified standards (PRINCE2 and ITIL) in project management and in our service sector. Here too, our specialists take the corresponding exams.
Our Quality. Your Success.
avodaq delivers highest quality: In every project, for every single customer, in the work of each employee - and that since 1997!
avodaq's aspire is to deliver the highest quality at any time:
The high quality of the performed services is based on the consistent training and further education of system engineers and project managers. New employees in technical departments undergo an intensive training program and are tested according to the latest requirements of high-quality manufacturer tests.
Together with our customers, the various requirements for technology, design and processes are coordinated, defined and then implemented properly and professionally! Our customers confirm the high quality level of our services! Our success and yours in over 20 years!
We live the networks
Our commitment to associations is long-term and strategic. This ensures we have strong and important representations in our domestic as well as the growing Far East market.
BITKOM represents the interests of the Germany-based IT industry including political circles and broader society.
The Singaporean-German Chamber of Industry & Commerce
The Singaporean-German Chamber of Industry & Commerce is an important starting point for German companies in Singapore and Southeast Asia, this also being important for our customers. As one of the few exclusive GOLD members, we particularly support the activities of the Chamber.
OAV - German Asia-Pacific Business Association
The community of interests of German companies active in Asia is supported by several key organizations including the Asia Pacific Committee (APA) of the German Economy as well as by the BDI, DIHK, BGA and the Banking Association. The APA unites interests regarding the general economy as well as economic policy in Germany with concerns in this region.
The Münchner Kreis is the leading independent orientation platform for designers and decision-makers in the digital world. It connects universities, companies and politics on an national and international level.
The Interface Society (ThIS!)
The Interface Society is a digital alliance of business, science and politics that deals with the effects and design possibilities of the digital transformation. It is an independent platform, which encourages the exchange between competence bearers and gives orientating impulses for the future.
Smart advice – with smart IT
We rack our brains today to make sure your IT does not leave you with a headache tomorrow. The results are smart solutions individually adapted to your needs and requirements as well as saving resources.
Smart solutions – save time, save on communication paths, and save energy
The remote expert is always there when everyone else has gone home. Through a very high quality video telephony, client and expert come together, building a sense of intimicy and trust across the distance. The expert pitches in – and, using special software can take over the controls of input and output devices at the remote site, such as a desk in an agency or bank, in order to fully serve the client.
Cities grow – and so do the challenges facing them. How can scarce resources such as energy and water be managed more efficiently? Or waste products? Smart IT solutions help to answer the big questions of a big city. Finding a parking spot, for example. In some cities today, motorists nearing their destination are guided by the navigation system directly to the nearest parking lot. How smart is this.
Must an IT system in the data center and workplace run at full power at night and on weekends? In a ‘smart’ building, network connections and phones can be switched into energy saving mode as soon the office lights go out. And once many offices are no longer staffed, servers can also be run at reduced performance. In summary, a significant energy saving potential is created. Intelligent buildings: a green investment.
IT needs Change Management
Only if people accept and use IT at the workplace can they fully develop its ability to enhance efficiency. Change management motivates individuals and ensures that teams work better together.
Boosting efficiency: easy-to-use communication means are no longer good enough for that. Only together, with actively practiced change management, can the desired effects and a level of cooperation, characterized by greater precision and confidence, be achieved.
Change management requires three steps: Understanding, recognition, and application.
This is precisely the path we go down with our tried and tested methods and means. To master those steps we explain how to use video, telephone, chat and online meetings in the context of your in-company procedures and activities.
This aids colleagues in a team to create the change together – and to fully exploit the strengths of their new communication solution.
Every now and then the well known ‘kick’ is needed to get it up and running – but then it runs like clockwork!
Take advantage of coordinated designs and expert know-how
Cisco ONE Enterprise Networks
The Cisco Open Network Environment (ONE) Enterprise Networks Architecture extends the SDN concept through comprehensive transparency for the physical and virtual infrastructure. Using the Cisco Application Policy Infrastructure Controller (APIC) Enterprise Module creates an infrastructure in both branch offices and headquarters that is open, fully programmable, and more automated. Applications and networks recognize each other.
Cisco Unified Data Center
The Cisco Unified Data Center improves the efficiency of data centers by merging computing, storage, network, virtualization, and management on a single platform. This simplifies operation and increases flexibility – two crucial aspects of IT-as-a-service and cloud computing.
Cisco Collaboration architecture
Unlike in purely technical architectures, the Cisco Collaboration Architecture involves the end user and the specific local circumstances. The work at the desk, an appointment with colleagues by video conference, or taking part in an online meeting are fundamental parameters of a collaboration architecture. A first class foundation consisting of typical IT infrastructure is brought into line with modern communication technology applications.
The heart of IT service generation and data storage
The IT generator. ‘Virtualized’ today means that an element of hardware carries many servers. The server is only a logical unit with an operating system hooked up to a data center network somewhere.
To shift a lot of data in a very short time one needs high bandwidth, reliability, interface flexibility and an eye on the cabling costs.
In data processing, memory is fundamental to the entire operation as a backup, as a fast medium for saving or retrieving information, or for the highest requirements in real-time processing.
The regulation of "the orderly business cycle": Routines, provisioning, monitoring and lifecycle-management.
The heart of a virtualized data center, here virtual machines (servers) are created, managed, orchestrated and separated logically from the hardware.
The separation of the application from the client's hardware and operating system allows flexible handling with the application – when one is connected.
The optimal infrastructure for your data transport
A LAN is based on the Ethernet transmission standard, which serves for the transmission of IP packets in the network. Switches and routers are the switching units for all kinds of data.
The speeds in the WLAN significantly increase with almost every other generation of end device. The WLAN infrastructures must grow with them and become more intelligent.
WANs are the long-distance routes in the corporate network and are mapped by the service provider. For WAN customers, the WAN is an exclusive medium for their own purposes.
Everyone under the same conditions uses the central medium for data transfer. However, it requires sophisticated security measures that protect against threats.
Virtual Private Networks (VPN) provide a secure channel through a public network by using encryption technology. This is essential for mobile users.
Service provider networks aggregate the traffic of the entire clientele in the access layer, transport it over the backbone structures and distribute it further to neighboring service providers.
Collaboration needs exchange
Success is not a solo affair; it is the work of a community. Collaboration aims to improve cooperation within the team to keep technical possibilities of “how-where-what and always keeping communications open".
Our collaboration solutions consist of different combinable modules, such as telephone, chat, video, etc. They function reliably and are easy to use. With active change management we introduce the devices and applications to colleagues. We explain the benefits and show the combination of work and technology using practical examples.
Is a phone still even a phone? Yes and no. The technology, which the user needs not see or even grasp, is Voice over IP (VoIP) with a telephone system, which is implemented as software on a server in the data center. Since the late 1990s it has almost completely replaced classic ISDN or analog technology, in only 15 years.
The evolution in the end-device market continues: with smartphones, softphones, tablet-computer-phones and video phones. Concepts such as Bring Your Own device (BYOD) are already going in another direction.
Security Creates Trust.
Security. An indispensable part of information technology and at the same time an issue that is obviously on the upswing. We can protect your IT against unauthorized access.
Security gaps threaten the functionality of the IT infrastructure, jeopardize the smooth operation and open the doors for extortion. They can even undermine the existence of entire companies.
IT security requires several steps: Recognizing and understanding, identifying and evaluating current protective measures, and of course applying them consistently. We advise you on the technical side and can help you create awareness of threats among your employees. IT security is enterprise security and goes far beyond the technical components. Knowing the dangers, we can plan a security concept that is tailored to your company together with you, and implement the results with the help of our experts. IT security is and will continue to be the key factor in the advancing digitalization process.
Being able to do more creates added value
With avodaq you will find not only a broad spectrum of project services. We also deliver hard- and software components worldwide and, using change management, we win acceptance for new solutions.
We start working earlier, so that we can put in a longer working day on your behalf. Our service starts before the implementation, with the procurement. And after implementation, we worry about the most sensitive interface of them all: with people. To be more precise, we worry about your employees. Our personal attentiveness helps us break down barriers and get your IT “out on the road", this bringing in added value more quickly.
Our service range
At the end, what counts is what we do for you
Our core competence is as an experienced expert in communication technologies.
Design and architecture
Cross-system expertise is the basis for coordinated solutions.
Looking beyond the actual scope of the project and recognizing the next issues is extremely important.
Procurement and supply
Rapid and coordinated deliveries are at the heart of project success. We deliver our products to customers worldwide.
Planning and Projectmanagement
Our project managers work consistently according to PRINCE2 (PRojects IN controlled environments).
With our experienced teamwork, installing and implementing various systems poses no problem for us. Certified knowledge can be tapped into at any time and ensures quality.
Acceptance and delivery
Diligence is paramount: We familiarize your department with the new technology and introduce you to it properly.
We get your staff ready. Bringing company employees up to speed is the most important discipline after the technical handover. The objective: The users should make the new opportunities a part of their everyday work.
The administration: reliable, flexible, agile. From the avodaq Service Center (ASC) or on-site, we support you in all aspects of the administration.
Maintenance and service
Our ASC helps our customers around the clock 365 days a year and secures operations in the event of a breakdown. The manufacturer support center can be directly involved at any time.
Regular review of the requirements for the existing level of performance of the installed solutions, alignment with market developments.
Imparting tried and tested expertise: avodaq has been one of the most experienced training providers since 1997.
Better help – and faster
We’re here for you in the avodaq Service Center (ASC), with our large team of specialists. For all IT issues that may come up after successful completion of the project, 365 days a year. We have flexible support models for individual customer requirements.
3rd Level Support/Helpdesk
Our customers operate their systems on their own. Only occasionally do they want to discuss complex questions with an expert or get a second opinion.
If a fault occurs or the support of the device manufacturer is needed, our system engineers trained in service processes step into the picture.
We take over responsibility for small sections or entire units of the IT infrastructure. This helps us seamlessly adapt the standards and processes of our customers, as if we were part of the internal IT organization.
Our customers determine their own manufacturing depth and cover the outstanding demand individually and according to consumption. We provide IT services right from the “power point" and submit our accounts based on a desired model.
„Unleashes the beauty of Cisco APIs"
This is our contribution to the first Cisco Partner University Hackathon. It was meant to be a huge event lasting for several days, which has become a remote hackathon nowadays. Still our software developers were highly motivated. Their idea: The centralization of all Cisco APIs.
Today our five colleagues had the chance to convince the expert jury of their project within 10 minutes. The winning team, which will be chosen on June 16, will receive a slot at the Partner University and have the chance to participate in the international Innovation Challenge. We keep our fingers crossed!
avodaq Donation Marathon: Strong together against Corona
Anyone can help, that’s what we thought. And that’s how a company donation to the Arche e.V. has become a company-wide donation project within a very short time.
The idea: The money donated privately by colleagues for a Corona charity project of their choice would be doubled by avodaq. The concept not only led to great motivation internally, but was also very well received in the business environment. So well, in fact, that the donations were once again increased. As a result, a considerable amount of money has been raised, which will benefit a large number of really great charity projects. THANK YOU all for the commitment!
If you would like to become active yourself and are looking for a suitable charity project, you can get an overview for example at Betterplace.
Overcoming distances: Working and teaching from the home office
The challenges faced by entrepreneurs and employees are still varied.
Our CHANGE department supports entrepreneurs, employees and training companies with free information material and provides answers to the pressing questions about home office and e-learning. Together we will find the best and safest solution in this difficult situation based on prudence and our many years of experience.
Click here to request information material or to contact our CHANGE experts.
Free Webinar: Meraki & API with avodaq
As a comprehensive provider of a cloud managed infrastructure, how can Cisco Meraki support in your network management and add value through APIs?
Our wishes for the world
avodaq has its birthday and turns 23 today! We do wish that the avodaq team stays united and that we emerge strengthened together through these extraordinary times.
But more importantly: we have thought about what we would wish for YOU, in order to make the best out of the current situation. Take a look!
COVID-19: avodaq makes companies fit for the home office
We are in a collective state of emergency. It is now up to all companies to safeguard the health of their employees and to get through the crisis quickly. Home-based workplaces must be created to reduce the risk of infection to a minimum. At the same time, it must be ensured that working together continues to function and that all measures taken do not unintentionally open the floodgates to attackers.
avodaq's services in times of crisis are wide-ranging and varied. On our landing page you will find information about working in your home office and what avodaq offers.
How does the "move" to the home office work? Our Quick Start Guide (request here) ensures that your personal home office becomes a productive place to work. Our Change Consultants advise on the needs of employees when dealing with (new) IT solutions.
The avodaq Networkers 2020
What makes avodaq Networkers special? The perfect mix between knowledge exchange and quality time with colleagues! The Cisco Live trends were again the main focus of the presentations this year. avodaq news and the opportunity for individual interactions did not miss out either. We took a lot of new ideas and food for thought with us and are looking forward to the continuation next year!
Medium-sized businesses meet digitization
What an event! Many thanks to the numerous visitors who stopped by our booth at the Digital FUTUREcongress in Frankfurt. The motto "Medium-sized businesses meet digitization" offered a lot of potential for exciting discussions and our lecture "Security - Gigantic topic, but how do we tackle it?!" met with great interest. We took home great impressions and ideas and are looking forward to the next congress!
avodaq wishes happy holidays
Another successful avodaq year is about to end. We are still on a growth course and were therefore able to again welcome many new colleagues in 2019. Furthermore, we are looking back to exciting projects and events, the recertification of the Cisco Gold Partner as well as the Cisco Master "Data Center & Hybrid Cloud" and "Collaboration" and various prizes and awards that we received. Without the support of our customers and partners, we would not be where we are today, many thanks for that. But above all we would like to thank our employees, everyone in the team makes his/her contribution to our success.
avodaq wishes all employees, friends, customers and their families a Merry Christmas and relaxed holidays.
Recertification as Master Data Center & Hybrid Cloud
Flexible and efficient use of resources within the data center accompanied by permanent monitoring with complete cost control - sounds good? We think so too. Which is why we always pursue this goal while advising our customers. Our qualification in this complex area has now again been proven through our recertification as Master Data Center & Hybrid Cloud. Many thanks to everyone involved for an outstanding job and to Cisco for their continued trust!
It’s a Christmas feeling
Over the weekend it was quite Christmassy here. In Hamburg, Frankfurt and Cologne the traditional avodaq Christmas tree trimming took place with customers, partners, friends and their families. While enjoying mulled wine & punch at the campfire, there was time for relaxed conversations and even Santa was briefly spotted.
Conference of Superheroes
Instagram or LinkedIn, which is the right channel for my target audience? Which is the best way to reach them via social media and what is Tik Tok? The last two days at the Quadriga Social Media Management Conference in Berlin gave us a comprehensive overview of current developments. An inspiring keynote by superhero Alexander Grabner-Jarlung, exciting superhero sessions, informative workshops and a heroic event!
DB Medibus wins Deutschen Mobilitätspreis
How can we make mobility even more intelligent? The German Mobility Award honors ideas and projects that provide innovative answers to this question.
The DB Medibus strengthens medical care in rural areas and, with its sustainable concept, was one of yesterday evening's winners. Congratulations!
The future isn’t waiting
Take a look into the future - that's what planners and avodaq employees were able to do at this year's Consultant Day. What possibilities do new communication channels offer, how can automation and DevOps make work easier and how can companies protect themselves against threats from the network? After the theory was intensively discussed, there was an insight into the technology of tomorrow: Current Tech Gadgets from Augmented Reality, Robotics and 3D Printing were put to the test by the participants.
Infrastructure Workshop takes a close look at new technologies
Which design considerations around the current and future technologies must avodaq take into account today, in order to offer a flexible and secure networking of locations and employees from a single source and without much management overhead? This question was asked by more than 15 colleagues in the Infrastructure Workshop last week. Under the topic "Borderless, Security & Mobility and Data Center" the workshop offered a lot of space for critical consideration of new technologies such as SD-Access, SD-WAN and ACI. The exchange of experiences between our experts was also not neglected. Our goal – as the participants agreed: We always want to ask the right questions in order to be able to respond individually to customer needs.
avodaq recertifies itself as a Cisco Gold Partner
With our recertification as a Cisco Gold Partner, we have once again proven our Instinct for Success. Our technical know-how, the work performed by our service desk and the processes within the company - we are up to date. With the highest partner status, Cisco has been continuously confirming avodaq's performance for over 15 years now. Many thanks to all involved for the great job and to Cisco for their trust!
Nächster Halt Zukunft: Nächster Stop Berlin
Today the Smart Country Convention starts in Berlin and the tour bus of the “Stadt in Bewegung” initiative is also part of it! City Cube, Hall A/Booth 502
Did you receive an application from Eva Richter?
As Europe's largest IT security fair and the meeting point for the relevant contacts, it-sa 2019 was of course also on the agenda for us. Our trade fair team, including our security expert Felix Lange, answered visitors' questions about current security issues, both from a technical perspective and with regard to the human factor. In his presentation, Felix gave an overview of IT security and explained how the area of attack in companies can be reduced. A must-have for everyone who wants to reject Eva Richter.
IT changes the world
IT is changing the world and there is hardly any other industry that offers more exciting topics that influence our daily lives. Las week, avodaq gave 18 students from Matthias-Claudius-Gymnasium an insight into this world in order to show them the different perspectives and possibilities. Workshops in the areas of IT solutions, project management and sales/marketing gave the students an insight into our areas of responsibility. We hope everyone was able to take something with them for their professional future and who knows - maybe we will welcome you in future as colleagues at avodaq.
Summer feeling at the all avodaq day 2019
Wow, what an event! The all avodaq day 2019 was again a highlight! Two days packed with information about our strategic developments in a mega location with good weather guarantee. In addition to the content topics, networking and team building were the focus of attention. With currently 180 employees at nine locations, the aad is the best opportunity to network, exchange ideas and celebrate together within the company. The tropical temperatures at the Tropical Islands offered the best conditions for a great summer party. Many thanks to the organizers, it was great!
Modern collaboration - what does that mean?
How can teamwork be made as secure and efficient as possible, how secure is data when it is shared in a team room and how do I ensure that new communication technology is used by employees? These questions were the focus of our workshop yesterday in Munich on the topic of modern cooperation. avodaq experts were supported by Florian Wienchol from Cisco.
Troubleshooting and Best Practice at the TAC Workshop in Krakow
Cooperation with the Cisco TAC (Technical Assistant Center) is essential for avodaq. Only if our service staff understand the processes and know the right contacts will we be able to ensure the quality of our own in-house support in the long term. A two-day workshop in Krakow, also known as "TAC headquarters", focused on troubleshooting and best practice in the areas of SD-WAN, SD-Access and DNA Center. The more complex the technology, the more important the support - to always be up to date in this aspect and to act in close partnership with Cisco is part of avodaq's understanding of quality.
Next stop future
No broadband, few services, too much traffic - Germany's cities have some catching up to do in terms of digitization. This is where the "Stadt in Bewegung" initiative comes in. Six companies are supporting cities in digitizing their infrastructure and developing future-oriented services. With the help of digital technologies, the quality of life is to be improved - for example through better traffic planning, integrated mobility services and advanced lighting. However, individual solutions are only the beginning - avodaq as an IT architect links individual applications and provides the necessary infrastructure. Because: IT silos don't get us anywhere!
In the coming weeks, the initiative will make its offers and services in various cities "experienceable" in the truest sense of the word in the form of a high-tech bus and discuss the potential of the digitized city with leading politicians and experts. The kick-off in Dortmund took place yesterday together with the Lord Mayor Ullrich Sierau.
Pop-Up Office 2019: New approaches and perspectives on the topic of New Work
No company can ignore the topic of New Work anymore. In the third round of the Pop-up Office of the Hamburg Kreativ Gesellschaft, professionals from various companies and sectors as well as creative professionals and self-employed persons worked on concrete questions and the development of potential solutions. Innovation culture, creativity and methods in the context of change and the organization of the working world were central here. During the three days of this week, our CHANGE department took with it both important topic impulses and inspirations for concrete tools and methods - always with the background of further developing avodaq's service portfolio.
New records at Cyclassics 2019
Whether rookie or professional, the EuroEyes CYCLASSICS is one of the main sport events with a great atmosphere in Hamburg. With summer temperatures and highly motivated, our racers could achieve best performances and set new avodaq records. Congratulations!
To the grill, ready, go!
The latest avodaq barbecue event took place yesterday at the Grill-Kontor Hamburg. Not only the professionals came to a successful outcome - with guidance from the grill masters all were able to pull off a summer menu.
Business was also not neglected: In an update, our guests learned how avodaq, as a digital Business partner, advises its customers beyond the typical services of a system integrator and connects IT infrastructure with employees and business processes. The reason for the transformation and our comprehensive approach is the increasing demand for agility from our customers - this is the only way we can be successful together.
Cisco Germany Managing Director visits avodaq Hamburg
Yesterday we welcomed Uwe Peter, Managing Director of Cisco Germany, in our office in Hamburg. A great opportunity to discuss market trends with him and evaluate their potential together. We have been working together successfully for many years and, as one of the fastest growing Cisco partners, we are looking forward to further exciting joint projects that will bring the future.
Further support for team avodaq
Through their INSTINCT FOR SUCCESS we were convinced by our new colleagues, whom we were able to welcome all over Germany during the last months. At the current Welcome Day, the 10 will be officially welcomed at their respective locations, receive helpful information about working at avodaq and gain an insight into the areas of responsibility in all departments. We wish everyone a good start and look forward to working together!
New Technologies under Test at the International Software Development Workshop
Kubernetes, Microservices at AWS, Ansible vs. Terraform, Dynatrace, React, Swagger...the technologies in software development are diverse and complex. The avodaq software development team used the intensive exchange at the annual department workshop in Hamburg to keep an overview. During the last two days, some of the technologies were demonstrated directly in the respective live system and then put to the test. Always with regard to the question: Can they be used reasonably at avodaq and if so - how? At the end of the workshop, the colleagues directly tested the ordering software on the tablet during running sushi.
Women's power at B2Run Munich
A total of 15 avodaq & friends runners competed in the B2Run in Munich yesterday - the majority of them women. We continue to grow and are proud that so much female power is represented at avodaq. Our athletic team entered the Olympiastadion in perfect weather with a total of 30,000 participants - as always an unforgettable experience.
Barbecue like the pros!
Our customers could do that yesterday at the avodaq grill event in Munich. The seminars with professional grill masters already have tradition with us and are hot desired. In advance there was an update for the guests on the current developments at avodaq. As digital Business partner we advise our customers beyond the classical achievements of a system integrator and connect IT-infrastructure with the coworkers and the enterprise processes. The reason for the transformation and our holistic approach is the increasing demand for agility on the customer side - this is the only way we can be successful together.
HAW Hamburg offers companies a glimpse behind the scenes
This year, for the 12th time, the innovation tour "Forschung erforschen" provides companies with an insight into the work of leading research and development institutions. The event at HAW Hamburg yesterday focused on additive manufacturing (3-D printing) - the big future topic of production technology. A good opportunity for avodaq to get an impression of the state of research and to make new contacts. In addition to an exciting presentation, workshops were offered in which the participants could gain practical experience in the field of welding processes.
Cisco Live San Diego: “You make possible”
Another Cisco Live is over and the five days were again packed with news from the areas of collaboration, data center, server infrastructure, cloud management and information around the focus of software-defined SD-WAN and SDA. CEO Chuck Robbins' keynote speech was, of course, set for us. But the World of Solutions also provided a lot of insights. Another highlight: A look behind the scenes at the NOC of Cisco Live. The date in Las Vegas for 2020 is already on our calendar.
Circus Roncalli inspires us with an animal free show
The new animal-free show of Circus Roncalli has already received a lot of coverage. avodaq & Cisco employees, families and customers were able to get their own impression of the innovative animal holograms and breathtaking numbers of the artists yesterday evening. Conclusion: We are thrilled!
Is it a game or is it real?
In the heat of battle, every keystroke counts and indecision could cost a company millions. In our workshop on IT security themed avodaq WarGames, our participants will find out today what distinguishes a good security expert and what tools he needs to protect the company from future threats. The first part will focus on how Cloud Managed IT can safely accompany companies into the digital age and how (Cisco)Meraki's products support them. In the second part, our guests themselves become active in threat hunting, using incident research and response activities to detect and defend against current threats.
avodaq also at the B2Run in Frankfurt
The B2Run also started yesterday in Frankfurt with a small but noticeable group. More than 4,400 participants from around 230 companies took part and the avodaq colleagues were right in the middle of it. After 6.2 kilometres through the “Stadtwald”, the finish led directly to the "Commerzbank Arena", a highlight not only for football fans!
Jointly active at B2Run Hamburg
Finally the sun is showing up again in Hamburg and the running shoes are being used! Yesterday, our Hamburg runners officially announced the start of the avodaq sports season: as always, we took part in the B2Run. Nine colleagues and more than 8.000 participants enjoyed the entry into the Volksparkstadion. The results are of secondary importance for us, the team experience counts!
News from the avodaq Trainee Program
Another milestone of the avodaq trainee program was reached: last week, our new colleagues successfully completed a total of two weeks training in the Data Center area. After a lot of basic theory and the certification as CCNA Routing & Switching, the next area for the trainees is Collaboration. The four of them are already eager to start working in practice on June 1 and apply their newly acquired knowledge.
The 9th Digital-Festival OMR in Hamburg
On May 7th and 8th there was a lot going on in Hamburg: the digital marketing scene met for the 9th time at the Online Marketing Rockstars and we were there. New technologies, content marketing, creative campaigns and familiar faces like Katarina Barley and Joko Winterscheidt - our marketing team was inspired by new trends.
Deutschlandstipendium - avodaq invests in the future
The promotion of young talent is a matter close to avodaq's heart - and this is reflected not least in the in-house trainee program, which has been in existence for 19 years. Now we are also committed to promoting talented students. As part of the Deutschlandstipendium, selected students receive a one-year scholarship, half of which is financed by the German government and the other half by private donors. The selection process is not only about good grades, but also about extra-professional commitment and personal life. In cooperation with HAW Hamburg, avodaq is committed to equal opportunities in education with the help of the scholarship and invests in the top talent of tomorrow. We especially congratulate "our" students and wish them a successful scholarship year!
conhIT becomes DMEA
The DMEA, the largest event in the health IT industry, follows on from the conhIT success concept and, since yesterday in Berlin, once again presents itself as the platform for all players in the health sector. The digital transformation is increasingly occupying the care sector, with additional topics such as AI and blockchain. As a long-standing Cisco partner with expertise in the field of digital healthcare, avodaq will of course be present at the Cisco Connected Health Partner stand again this year.
Create your own Agenda
Today we experience together with customers the innovations of Cisco in live environment - therefore we have the whole CBC for ourselves. True to the motto "Create your own agenda", the participants will individually organize the day from the thematic blocks Collaboration, IoT, DNA & Security. The afternoon will be dedicated to Best Practice "Profit Together": customers such as SICK AG will report on projects in the areas of networks and UC that we have implemented together.
Trainee program instead of skills shortage
We at avodaq are of the opinion that only well-founded training can help against a shortage of skilled workers. That's why this year's trainee programme was launched at the beginning of March.
In the next 11 weeks, basic training in theory and practice on the topics of networking, security, data centers and collaboration is planned. A milestone will be the CCNA certification. After 12 weeks in the classroom, the seriousness of life begins for the four - under the supervision and guidance of mentors they enter the day-to-day business as implementation engineers . In our trainee program, we rely on personal support from avodaq employees and real hardware practice - we don't offer off-the-shelf courses or simulations in software. The goal: highly qualified employees and colleagues who fit into our team!
Security exchange at eye level
At our exclusive customer event in round table format, everything revolved yesterday around the topic of security. In a small group, all participants discussed at eye level how the attack surface can be minimized in companies and how APIs and software development contribute to facilitating operations. The Berlin Olympic Stadium provided an impressive backdrop for this, so a tour of the stadium at the end was a must.
avodaq Networkers with over 80 participants
avodaq supports regional competition of "Jugend forscht"
avodaq meets the future. According to the slogan "Don't ask me. Ask yourself" "Jugend forscht" competition started into the next round. Young people with pleasure and interest in MINT subjects presented creative and innovative research projects on February 26 and 27 in the 54th regional competition at the UKE. We were allowed to have a look over the shoulders of over 100 young researchers and contributed some nourishment and a book box as a special prize.
"Jail Doctor 4.0"
Telemedicine: for most of us it is still unthinkable that for being treated by a doctor it will no longer be necessary going there. The article "Jail Doctor 4.0" in the current issue of Spiegel shows how necessary this change is for some others in our community. Unfortunately, we cannot share the whole text publicly, but recommend the purchase of the issue. If you would like to know more about telemedicine, you can of course contact us directly.
avodaq Future Day 2.0 -All things remain different
Our colleagues are taking a look at tomorrow's world of work today. Based on six highly exciting presentations, the CHANGE department analysed and discussed the opportunities and challenges of the current and future world of work together with a number of selected customers.
avodaq Europe's best partner in the "Customer Experience" sector
Our colleagues at the Cisco Partner Summit received a little appreciation already. We are delighted to be honoured as "Customer Experience Partner of the Year", both in Germany and throughout Europe. Many thanks to Cisco for this great award. An even bigger thank you to our hard-working employees who give their best for our customers every day.
Beginning of it-sa in Nuremberg!
IT from 9 -11 October in Nuremberg. As an official Cisco partner, we will of course be present at this international industry meeting for IT security! More than 700 exhibitors will be presenting new products from the fields of cloud security, mobile security, encryption, IT compliance and biometrics on their exhibition stands, including basics such as network security, virus protection and IT basic protection! Visit us at the Cisco Partner booth (Hall 10.0 -410) and let us surprise you.
O`zapft is – avodaq Oktoberfest- Event
For our customers and partners there was an update yesterday in Munich about "The Network Intuitive. Networks in the future. Larger and more flexible with the same manpower and more security? After the informative part, we went to the Wiesn, where we continued our discussions in a relaxed atmosphere.
avodaq empowers A+Videoclinc
The pilot project "Telemedicine in prisons" is a cooperation between the company A+Videoclinic and the state of Baden-Württemberg. For the first time, a patient within the correctional facility is treated by a remote diagnosis from a doctor in the presence of a caregiver. If there are language barriers, the nurse can also call in an interpreter, via video, for treatment by simply using the screen.
avodaq is involved in the A+ Videoclinic and supports the project with expertise in the areas of video and software solutions.
The medical care of prison inmates is a major challenge for JVA´s and attending physicians. The planning and arrival of physicians or inmates in public surgeries, with the safety of staff and other patients guaranteed, are just some of the difficulties that need to be overcome.
avodaq at Solutions.hamburg
"Cross Innovation: Digitization is Team Sport" is the motto of Andreas Kusch's & Mirkos Bass (Cisco Systems) presentation at solutions.hamburg today. With the LIVE-DEMO "Telemedicine" they show how an idea can become an innovation with social relevance that changes Germany.
Kick-off evening at the Cross Innovation Lab
Yesterday we had a great kick-off evening at the Cross Innovation Lab. Together with Hamburg Kreativ Gesellschaft, Jungheinrich Digital Solutions AG & Co. KG, REHAU, Simplexio, Signify（Philips Lighting and our partner Cisco, we want to design the intuitive workplace of tomorrow.
avodaq at EuroEyes Cyclassics 2018
Europe's biggest cycling race today once again provided gooseflesh atmosphere in Hamburg. Our team from avodaq & friends was of course among the 18,000 participants. We congratulate Elia Viviani on another victory and our employees at their remarkable times
avodaq at B2Run Munich
The day before yesterday our Munich colleagues were active together at the B2Run! The upcoming storm spurred all participants on to finish quickly.
all avodaq day 2018
Last week, all employees went to Schloss Auerbach, where we celebrated the "all avodaq day" together, hosted this year by the Frankfurt branch. A great day with funny games, good food and lots of fun! Thank you!
avodaq opening Cologne
Exciting lectures, good food fresh from the grill and football - what a successful opening ceremony of our new location in Cologne! Thanks to everyone who celebrated with us! A good start for our colleagues in the West at Waidmarkt 11!
avodaq at the Velothon 2018
The Velothon in Berlin was the prelude to our sports events this summer. Congratulations Andreas & Sebastian.
Cisco Lifecycle Practice Award 2018
At the Cisco Collaboration Summit 2018 in Arizona, avodaq received the Lifecycle Practice Award! We are very pleased that our work in the Change department is not only very well received by our customers. Thank you Cisco for this great award!
What`s New? avodaq Breakfast Club in Munich
Our colleagues in Munich met last Thursday for the avodaq Breakfast Club to exchange information about the Cisco updates of the Collaboration Summit in Arizona. During a healthy breakfast, our guests used the time to discuss the progression of the new tools in WebEx environment.
Girls Day 2018 under the motto "Girls just want to have WLAN"
avodaq Germany is taking part at the “Girls Day 2018” today. Our motto: „Girls just want to have WLAN“. Some colleagues introduce themselves and their daily work before the girls get to work and configure a WLAN together. Good to see that so many young ladies are interested in the IT industry and we can show them that this industry is not just for men!
ConhIT 2018 in Berlin!
The Cisco Connected Health Community is present at the ConhIT from 17. to 19. April 2018 in Berlin. As an official Cisco partner, we take part at this international industry meeting for healthcare IT! More than 500 exhibitors from 20 nations demonstrate the ongoing networking in the healthcare sector on their exhibition areas.We will show an exciting innovation at the Cisco Connected Health Partner booth (Hall 4.2, E101)! We are looking forward to welcome you!
Jannik goes Singapore
Our trainee Jannik currently spends 6 months in the avodaq office Singapore. He works at a project for a large school which will be equipped with complete IT infrastructure. In his spare time he likes to wakeboard or relish a drink in one of the numerous rooftop bars. Before returning home, he enjoys the sun for a few more weeks travelling through Southeast Asia. We wish him lots of fun and unforgettable experiences!
avodaq Security - Event
In January, we launched a series of security events designed to raise awareness of the advancing industrialization of hacking. In addition to the protecting Cisco architecture, our Change department also provides employee awareness training. The event took place at the ADAC driving safety center in Lüneburg. After the informative lectures and a stimulating exchange, we went together on the test track.
avodaq “Cisco Premier Partner of the Year”- Singapore
Our team in Singapore has been rewarded for its excellent work over the last year. In the name of Cisco Singapore Kheng Tay, General Manager, presented the award to our CEO Andreas Kusch. We are happy to expand our long term relationship with Cisco Systems in Singapore. Together we are looking forward to a successful future.
Update on Trainee Program
Time flies. It has been already a month since our trainees became part of the avodaq family. Everyone has settled in Frankfurt where they share apartments and test various Äppelwoiwirtschaften together. It is nice to hear that the guys are inspired by the great team spirit at avodaq. Currently they are in the theoretical part of their training, this runs until mid-January 2018. Thereafter, the six trainees will spread to our branches in whole Germany. The boys are looking forward to everything that is yet to come and are eager to get started on working with new technologies in the next step.
avodaq: Now also in Stuttgart
As of October 1, our clients can now visit us at the City Plaza Stuttgart! The opening was celebrated yesterday in the VIP lounge at the Mercedes-Benz Arena. After the lectures by Cisco and avodaq experts on the topics Cisco SD-WAN, HyperFlex, and communication in the future, there was a tour of the arena, following the footsteps of Joachim Löw and others.
avodaq Honored at the Cisco Partner Summit 2017
Once a year, all Cisco partners come together at the Cisco Partner Summit to discuss the digital future of their mutual clients. Of course, avodaq was there again, this year in Dallas. And we received three awards: We were awarded Cloud Builder Partner and Lifecycle Management Partner of the Year (for Germany and EMEAR). These recognize our work practices and achievements in Cloud Building and Lifecycle Management. We would like to thank the entire avodaq team and Cisco for the successful cooperation.
avodaq Networkers Day in Frankfurt
CUCM, Spark, hybrid cloud and security. Our Networkers Day yesterday was all about unified communications in regard to security. Our technical experts presented new data center applications relating to the German data protection and how the consultants can benefit from the new technologies in their daily business. At this yearly event avodaq and Cisco welcome top consultants out of the branch to support the exchange between manufacturer, system integrator and the consultants.
avodaq Trainee Program Starts in Frankfurt
This week saw the start of the year's avodaq trainee program. On Monday, we welcomed six new colleagues in our Frankfurt office. After they were officially welcomed, they received a first introduction in general topics. The theoretical part of the training will be completed within the next three and a half months in Frankfurt, followed by the practical part in the respective branch offices. The versatile professional workshops are carried out by internal experts of various specializations, some of whom themselves once started as trainees at avodaq. We are looking forward to the team's growth and wish our new colleagues a great start!
Service Delivery Management Team Accompanies Clients into the Future of IT Solutions
Changed requirements and the further development of technical solutions are increasingly challenging the IT departments of companies. avodaq’s Service Delivery Management Team helps our customers meet these challenges. In a recent workshop on Starnberger See, the participation in the change process for IT solutions was the central topic: The team would like to support our clients in the future through active support and optimization proposals. The colleagues intensively discussed solutions in the field of managed services as well as private/hybrid cloud solutions and how the added value of these solutions can be used in a wide variety of scenarios. The goal? End user satisfaction!
avodaq Starting at the Velothon Berlin
Yesterday, the Velothon Berlin marked another sporty highlight for avodaq. In the tenth anniversary of the cycling race, some 11,000 amateur cyclists took part in the race to prove themselves on tracks over 60, 120 or 180 kilometers. avodaq did not participate with the full team, but the participation paid off in any case. The atmosphere and the circuit were great and we are already looking forward to the Cyclassics in Hamburg.
avodaq obtains accreditation as Master Cloud Builder
It's official: As of yesterday, avodaq is Cisco Master Cloud Builder partner! This highest certification, which is based on the classical gold partner, is extremely demanding and complex. Only very few IT companies dare to meet this challenge. Next to avodaq, there are only three partners in Germany who have achieved this status. avodaq CEO Andreas Kusch is enthusiastic about the great team performance and said: "We have learned a lot and we have established processes and expertise within the company." The future of the data center lies in the hybrid cloud architecture. As a Master Cloud Builder, we have proven and certified the expertise that our customers can expect and further strengthens our long-term partnership with Cisco.
Current Awards: EMEAR Customer Success Award & Enghouse Partner of the Year
Last week saw the first “Adoption Event & Workshop”, an event for Cisco and Cisco partners to exchange views on customer success. As a partner, we have successfully complemented our role as a classical system integrator with the department CHANGE for five years now and therefore we have a strong focus on user adoption. Hence, we, of course, took part in the event. Johanna Ahrens, Business Development Manager and Head of the CHANGE division at avodaq, shared her experiences in a panel discussion titled “Talking Customer Success” and also accepted the EMEAR Customer Success Award 2017 for avodaq. The award recognizes the good client evaluations regarding the achievement of our clients’ business goals and strategic objectives.
In addition, avodaq was honored as the Enghouse Interactive Partner of the Year .
First Sporting Highlight 2017: B2Run Hamburg
The first sporting highlight this year was the B2Run in Hamburg. The runners were looking forward to bright sunshine and a nice track through the Hamburg Volkspark and the results are impressive. Next, we will participate in the Velothon Berlin and the B2Run Munich. And then there's the Cyclassics, too. A competitive year for avodaq!
avodaq Supports Girl’s and Boy’s Day
On today’s Girl’s and Boy’s Day, we had interested pupils visiting our Berlin and Hamburg offices. In Hamburg, Lian looked over the shoulders of our staff and got an impression of what the individual departments at avodaq do. Lian is an 11-year-old 6th grader. He would like to become a palaeontologist, but after today he could also imagine working with avodaq. We are pleased to give curious children the opportunity to get an insight into our future-oriented IT industry. Maybe they will be our future colleagues!
Video Collaboration and the Future of Work
At the workshop “Video Collaboration Today and Tomorrow — Solutions by Market Leaders” organized by avodaq partner PIK AG, today the latest milestones in the field of video conferencing are presented. Our Berlin-based colleagues are there to show how Cisco's workplace communication is changing. The talk by our Cloud Business Consultant Sebastian Bonk, “Real-Time Communication and the Future of Work” attracted a lot of interest from around 80 participants. We showed live on the Spark Board what the future of work might actually look like using video collaboration tools. Many thanks to PIK AG, to Cisco and to everyone involved.
Showtime! The New avodaq Image Movie
Everyone at avodaq lives the premise “Instinct for Success”, we know how to drive change! Our highly qualified employees ensure that we always reach or even exceed the goals set by and for our customers. We achieve this with a strong team and love what we do. For us, it is all about the people! For our new image movie, we consciously forewent professional actors and left the stage to our avodaq staff.
How Digitization Influences Recruitment Processes in Asia
“How can digital working environments improve talent recruitment from Asia for German enterprises?” — This was the topic at today's panel discussion at the “Talent Pool Asia” event, where avodaq CEO Andreas Kusch took part and talked about his experience. The conclusion was that it is not just about the perfect technical prerequisites. The successful creation of international teams requires an understanding of each of the cultures involved. Change begins with ourselves. This year, Google Germany GmbH also supported the event series, which was first initiated in 2014 by the OAV — German Asia-Pacific Business Association and the Chamber of Commerce.
avodaq Sponsor of the "Formula 1 in Schools" Technology Competition
On 11th February 2017, the state final of the "Formula 1 in Schools" technology competition was held in the German city of Hamburg. The GhostRacers team (from the Matthias-Claudius-Gymnasium advanced secondary school) sponsored by avodaq was able to impress the jury and achieve third place in the Junior category. The team was also presented with a special award for the Best Junior Stand! The competition requires participants to use state-of-the-art technology to develop miniature Formula 1 racing cars, for example by producing some vehicle components on 3D printers. It provides school pupils with an insight into the fields of product development, technology and science and introduces them to the different career paths available in the world of technology. We place a special focus on supporting the further education and training of young talents in the classic STEM subjects and are therefore extremely pleased with both this initiative and our team's excellent achievement!
The Refugee First Response Center (RFRC) wins the Aspirin Social Innovation Award
The year 2016 came to a close with excellent news for avodaq: the RFRC project was able to impress the jury and be crowned as a winner of the Aspirin Social Innovation Award 2016 2016! The RFRC is a mobile medical practice that uses state-of-the-art video technology to offer live interpreting services in over 50 languages in order to assist treatment procedures. 10 RFRC containers have been funded by the Dorit and Alexander Otto Foundation and installed at different refugee reception centres in the German city of Hamburg. The container concept was developed and implemented by a team comprised of Cisco Systems, avodaq, the University Medical Center Hamburg-Eppendorf (UKE), the German Red Cross (DRK), the video interpreting company SAVD and the media and event company MLOVE in response to the influx of refugees entering Germany in 2015. The RFRC impressed the jury as an outstanding social innovation in the field of health and nutrition on a global level. We are delighted to be a part of this excellent project.
avodaq Presented with the Marketing Sales Excellence Award
2016 was a successful year for the company avodaq AG, especially in the small and medium-sized business sector, in which we were able to launch a multitude of innovative projects. Our strong partnership with Cisco has now been presented with the Marketing Sales Excellence Award within the scope of the Cisco Winner's Circle. The Winner's Circle is an exclusive community of selected Cisco partners and offers us a wonderful opportunity to exchange ideas and experiences with other partner companies and receive exclusive insights into the developments taking place at Cisco.
We look forward to our continued cooperation and many exciting projects with Cisco in 2017.
Asia Pacific Conference in Hong Kong Confirms Good Outlook for German Companies
After the Cisco Partner Summit in San Francisco, our CEO Andreas Kusch participated in the Asia Pacific Conference of the German economy in Hong Kong, which takes place every two years. The German Business Secretary Sigmar Gabriel welcomed more than one thousand representatives of renowned German companies that are active in Asia. The various panel discussions and lectures reflected the current events in the region. Most of the participants were very confident in terms of the business prospects, based on the steady growth of China and the good development of the ASEAN States. avodaq has been represented with an own subsidiary in Singapore since the beginning of 2006. Since the end of 2015, we have also expanded our engagement to the Philippines.
Cisco Partner Summit puts Customer Success at the Center of Attention
This week, our CEO Andreas Kusch and Johanna Ahrens, manager of the Change Management department, attended the Cisco Partner Summit in San Francisco and have gathered exciting impressions. This year Cisco emphasized the benefit for the customer, the customer success which arises from the implementation of various IT architectures, and made it the central subject. In the future, the customers will be advised even more intensively to utilize the full range of functions of their Cisco solutions. avodaq has already been doing this for 4 years and thus, is regarded as a forerunner among the Cisco partners.
The Power of Connection
In the past the Refugee First Response Center ( RFRC ) has already been in the spotlight of media attention. We are proud to be a part of this collective project and effort and together with Cisco Germany, the DRK Kreisverband Hamburg Altona und Mitte e.V., the UKE-Universitätsklinikum Hamburg Eppendorf and MLOVE have achieved something this great. Now there is an impressive documentary about the RFRC. Thanks to the Dorit und Alexander Otto Stiftung for the support of the project and to Mirko Bass and all the involved participants for the joint work and the great film.
27th International Alsterlauf - avodaq Finished Strong!
Yesterday, on September 11th , accompanied by beautiful summer weather, we were yet again able to experience another sporting highlight in the history of avodaq: the 27. International Alsterlauf! Together with 4.700 runners and 726 participants of the German championships and seniors championships, 3 colleagues took their places on the starting line and all completed the 10 km effortlessly - of course with an Instinct for Success.
avodaq & Friends Attend the Cyclassics Event for the 10th Time
Following the tradition of the last years, in 2016 avodaq participated again in the annual Cyclassics event. For the 10th time a motivated group made up of a total of 20 colleagues and friends came together to form this year’s team. The majority decided in favour of the 55 / 60 km track, three participants of our team even conquered the long track of 100 km.
Together with a total of 20,000 hobby cyclists as well as 160 professionals, our athletes came together on Sunday morning in Hamburg’s city centre to produce an exciting and successful race. We are proud of our colleagues and already looking forward to the Cyclassics 2017.
Trainee Program for System Engineers will Start this September in Frankfurt
After the selection procedure has been finished, our participants for the 2016 avodaq trainee program are fixed. Starting for our seven trainees will be the beginning of September. In the four months there will be a variety of technical workshops to establish a necessary foundation to build on.
A mixture of the fixed framework in combination with individually chosen tasks – including two weeks’ worth self-study – will offer exciting challenges for both trainees and coaches. The first milestone for all participants will be the „CCNA Routing & Switching“ exam at the end of September.
Simplify Your IT - Our New Partner simpliVity is on a Mission
Since October we offer the solutions OmniStack and OmniCube of simpliVity. Besides computing power and data storage, they provide all important infrastructure services, such as virtualization, servers, storage, backup and WAN optimization and cloud gateway supply. With the simpliVity-appliances the IT infrastructure is simplified in the datacenter and reduces acquisition costs as well as operating expenses. Typical applications are consolidations of data centers, high-availability scenarios and the implementation of field offices concepts. Efficient, flexible, scalable, cost-effective.
Our certified engineers will support you, even with your most complex projects. Please contact us for more information.
Change equals chance?
Change is constant in the IT world, but not every change brings the promised benefits. It is the most relevant changes that must be identified and quickly made use of for the benefit of the customer.
Megatrends have a considerable impact on the world we live in. Almost always, they are related to the developments in the IT industry. Our expertise and what we do make us more than just an attentive observer of these developments.
Our tasks include comprehending the changes in detail and advising our clients on impacts and measures. Here it is often down to instinct, a sense for where the wind is blowing, which helps us realize what impact the changes will bring. Currently we are focusing on three areas of development: IT Cloud as a service, Industry 4.0, and Bring Your Own device.
Cloud – IT as a service
Mobilize your IT
The “Cloudisation" of IT has changed how we do things, and it has affected the IT infrastructure as well. The variety of offers accessible over the Internet that can be called up on mobile devices poses growing challenges to the IT sector.
From the point of view of the end device, the origin of an IT service can no longer be recognized by the user. Quite naturally the user takes advantage of its data and applications, apparently from “the cloud”, as and when he wishes. For him, the only thing that matters, is that everything can be accessed quickly when and where it is required. For IT, that means increasing agility and flexibility – while steadily lowering costs.
The technical possibilities are immense: Server and client virtualization, broadband Internet access, location-independent data center architectures, laptops, tablets and smartphones, HTML portals and social media. All of these making rapid inroads into today's enterprise IT and changing the demands in this area.
Frequent vocabulary that comes up in the forums and discussions – such as public-, private-, trusted-, German-, inter-, and hybrid-clouds – makes it difficult to gain an overview. Which is important? Which is correct? We discuss with our customers the benefits of a cloud solution for their business and advise them on what cloud structures could be used.
The revolution in production
Many experts believe we are standing on the threshold of a new industrial revolution. IT and the Internet allow a new, highly flexible, high-volume production with a strong customization of products.
German Chancellor Merkel has recognized this: "It is important that we build on the ‘Industry 4.0’ platform." IT is the basic prerequisite for that, for automating processes and procedures in the Internet of things to a new level of quality. Self-optimization, self-configuration and self-diagnostics are features of a development that demonstrate how intelligent the production of tomorrow will be.
We at avodaq have grasped the possibilities inherent in Industry 4.0 from very early on and are prepared to advise our customers comprehensively from the IT perspective.
Bring your own device
My IT is your IT
If IT pleases those who use it and rely on it, then it’s successful. This success is demonstrated by a growing number of intensive IT-users. Companies are also seeing staff bringing their own devices to the workplace – what risks and opportunities does this bring?
Convenient shopping around the clock in online stores, finding answers from an infinite wealth of information with a single click, keeping up social contacts in the private network – people have grown accustomed to using IT anytime, anywhere, comfortably and easily. And so they bring their "private IT solution" to their workplaces as well, because they don’t want to miss out on how useful they are.
From the perspective of the employer, work done on the private end-unit naturally seems practical and efficient. But thinking of it in terms of cost alone is a bit shortsighted: Companies need to develop strategies which weigh up the resulting risks and opportunities.
avodaq gives advice to companies and develops solutions that are sensible while simultaneously offering security.
It's not lonely at the top
A’s work with A’s
We set store by the highest quality, sustainable service, and continuous and long-term innovations. We therefore rely for our solutions on products and architectures from the world's leading manufacturers.
Our focus lies on the systems from Cisco systems. The pillars are the technology fields of Enterprise Networks, Data Centers, Collaboration, Security and Smart Solutions.
Microsoft is a key partner in operating systems, Hypervisor, Email, Directory, Network and Collaboration Services.
Riverbed excels in excellent solutions for accelerating and securing critical connections in Wide Area Networks.
The biggest, plus the biggest in their field
VMware is the global leader in virtualization solutions in the data center and on the end device.
NetApp provides outstanding systems in the Data Center storage area.
EMC² provides outstanding systems in the Data Center storage section.
HP creates innovative IT infrastructures, data centers and industry 4.0 solutions for today's businesses.
Derdack provides modern alarm systems for quick help in critical situations.
Sikom is a leading German manufacturer of sophisticated call center software.
Bucher & Suter
Bucher&Suter is supplier of special software and expertise for dealing with complex challenges in the call center environment.
JDM software with the Peter Connects product offers a very widespread solution for a central telephone exchange.
Simplivity simplifies your IT infrastructure with hyperconverted solutions in data centers and provides features such as backup and WAN optimization.
Veeam provides world-class backup and recovery software for storage management.
Enghouse (Andtek) has recognized and highly regarded functional extensions for the Cisco telephony solutions.
Jabra offers high-quality headsets that have become an indispensable feature of the workplace.
Plantronics offers high-quality headsets that have become an indispensable feature of the workplace.
Enter the next level
Do you have the right instinct?
We are looking for new colleagues with the instinct for success, to develop new solutions for our customers. Can you help us to be even more successful?
What we offer:
- Fitness First Company Membership
- Flexible Working
- Flat Hierarchies
- Homeoffice possible
Chairman of the supervisory board:
VAT Tax ID.: DE 18 66 66 144
Tax Nr: 143/100/02195
Image Sources: avodaq AG and shutterstock.com
Jonas Hamm, www.jonashamm.de
1. An overview of data protection
Analytics and third-party tools
You can object to this analysis. We will inform you below about how to exercise your options in this regard.
2. General information and mandatory information
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Notice concerning the party responsible for this website
The party responsible for processing data on this website is:
Telephone: +49 40 413267 0
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
3. Responsible data controller
Tel. +49 40 413267 257
Fax +49 40 413267 129
You can reach our Data Protection Officer by post at the aforementioned address (please include the additional address line "Data Protection Officer") or by e-mail via our data privacy group mailbox at email@example.com
4. Data collection on our website
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
Server log files
The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
5. Analytics and advertising
Our website uses the etracker analytics service. The service is provided by etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany. This data can be used to create pseudonymous usage profiles. Cookies may be used for this purpose. Cookies are small text files stored in your local browser cache. These cookies enable the recognition of your browser. The data collected by the etracker technologies are not used to determine the personal identity of website visitors and are not compiled together with personal data related to the person referred to by the pseudonym unless expressly agreed to by the person concerned.
etracker cookies remain on your device until you delete them.
The storage of etracker cookies is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
You can object to the collection and storage of your data at any time with future effect. To refuse the collection and storage of your visitor data for the future, you can use the etracker opt-out cookie at the following link. This means that in the future no visitor information will be collected and stored by etracker in your browser: https://www.etracker.de/privacy?et=V23Jbb.
6. Plugins and tools
Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.
If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our website or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.
If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
Status: July 2019
§ 1 General – Scope of application
1.1. General Terms and Conditions of Business (GTC) that apply to all deliveries and services of the following companies of the avodaq Group are listed below. The avodaq Group currently comprises avodaq AG in Germany and its subsidiary companies avodaq AG Representative Office Philippines, avodaq Inc. in the United States of America and avodaq Pte. Ltd. in Singapore. When "avodaq" is mentioned below, the provisions apply mutatis mutandis to the subsidiary companies listed or not yet listed here, but which may be added in the future.
1.2. Depending on the type of service, avodaq AG provides its services on its own or may make use of its subsidiary companies from the avodaq Group. If necessary, avodaq will have recourse to cooperating third party suppliers who then serve as downstream or primary service providers. If avodaq AG acts as the contractual partner, it is the sole authorised and obliged party. This also applies if in individual cases, the accounting is carried out by a subsidiary company, but avodaq AG is the contractual partner. If a subsidiary company is a contractual partner, this will be obvious from the contract and the present GTC shall apply analogously.
1.3. avodaq will perform its services based on its GTC. General terms and conditions of the customer shall not apply, even if avodaq has not explicitly contradicted them. Other conditions are only binding if avodaq has acknowledged them in writing; the GTC of avodaq shall then apply in addition.
1.4. In the event of deviations from the mutually agreed text of the contract, the provisions of the text of the con-tract shall prevail.
1.5. Companies within the meaning of § 14 BGB [Civil Code] are natural persons, legal entities or partnerships with legal capacity with whom business relationships are entered, and who perform a commercial or independent professional activity.
1.6. Within the meaning of the GTC only company are customers.
1.7. Third parties within the meaning of the GTC may be both hardware and software manufacturers, cloud providers, cooperation partners, service providers or other natural persons and legal entities who do not become contractual partners between avodaq and its customers, but who may be a necessary part of the establishment of business relationships.
§ 2 Conclusion of contract
2.1. Offers from avodaq are non-binding. The right to make technical changes and changes in form, colour and / or weight is reserved within reasonable limits.
2.2. By ordering a product or placing an order, the customer bindingly declares his intention to purchase the ordered goods or to execute the order as applied for.
2.3. avodaq is entitled to accept the contractual offer in the order or order placement within two weeks of receipt. Acceptance may be declared either in writing or by delivery of the goods to the customer or by the actual execution of the order.
2.4. If the customer orders the goods electronically, avodaq will confirm receipt of the order as soon as possible. The confirmation of receipt does not represent a binding acceptance of the order. The confirmation of receipt may be associated with the declaration of acceptance.
2.5. The contract is concluded subject to the correct and timely delivery by suppliers of avodaq. This only applies in case that non-delivery is not the responsibility of avodaq, particularly if a congruent covering transaction is concluded with avodaq suppliers.
2.6. The customer will be informed immediately about the unavailability of the service. The consideration will be refunded immediately.
2.7. If the customer orders the goods by electronic means, the text of the contract will be stored by avodaq and sent be e-mail to the customer upon request, together with these GTC.
§ 3 Remuneration, payment, performance protection deadlines
3.1. Unless otherwise agreed, the remuneration will be charged by avodaq at the prices generally applicable at the time of conclusion of the contract. Payments are in principle net prices plus value added tax at the statutory rate.
3.2. The agreed remuneration is binding for four months from the conclusion of the contract. avodaq is entitled to make a price adjustment in respect of the customer, especially if price increases occur due to exchange rate fluctuations.
3.3. avodaq may invoice monthly. If services are remunerated according to time spent, avodaq will document the nature and duration of the activities and send this documentation with the invoice.
3.4. The costs of monetary transactions will always be borne by the paying party.
3.5. Foreign currencies will be converted into EURO according to the official ask price of the relevant currency quoted at the European Central Bank on the date of invoicing, unless the invoice is issued in that currency.
3.6. All invoices must be paid in full at the latest 14 calendar days after receipt, without deductions. Upon expiry of this period the customer is in arrears of payment.
3.7. The customer must pay interest on the debt amounting to 8 % above the base interest rate during the period of delay. avodaq reserves the right to prove and assert against the contractor a higher level of damage caused by the default. 3.8. Dispatch to the customer will be at the customer’s expense, plus packing costs.
3.9. For public cloud services of third parties, the parties agree on a basic fee for any hardware provided as well as the user fees levied for actual use ("on demand"), which are invoiced to the customer monthly / annually in advance or in arrears according to actual use.
3.10. The customer may only offset or retain payments due to defects insofar as he is entitled to payment claims due to material or legal defects in the service. The customer may withhold payments due to other claims for defects only in proportion to the defect. The customer has no right of retention if the defect claim is time-barred. Moreover, the customer may only offset or exercise a right of retention for undisputed or legally established claims.
3.11. avodaq reserves the ownership and the hereby granted rights to the deliverables until payment in full of the remuneration owed; proven defects in accordance with § 3.10 sentence 2 will be considered. In addition, avodaq reserves ownership until all its claims arising from the business relationship with the customer have been fulfilled. avodaq is entitled to prohibit the further use of the services for the duration of payment arrears on the part of the customer. avodaq may only enforce this right for a reasonable period of time, generally for a maximum of 6 months. This is not a withdrawal from the contract. § 449 Para. 2 of BGB [Civil Code] remains unaffected. If the customer or his client returns the services, avodaq will not withdraw from the returned services on receiving them unless it expressly declares its withdrawal. The same applies to the seizure of the reserved goods or rights to the reserved goods by avodaq. The customer may neither pledge nor transfer as security assets under reservation of ownership or legal reservation. The customer, as a reseller, is only allowed to resell in the ordinary course of business on the condition that the customer has effectively assigned his claims against his clients in connection with the resale to avodaq and the customer transfers ownership to his client subject to payment. By concluding this contract, the customer assigns his future claims against his clients in connection with such sales to avodaq, who hereby accepts this assignment. If the value of avodaq's security rights exceeds the amount of the secured claims by more than 20 %, avodaq will release a corresponding proportion of the security rights at the request of the customer.
3.12. The customer is obliged to impose the contractually agreed restrictions on the permissible transfer of rights of use for goods and services to the recipient.
3.13. If the customer does not settle all or part of a due claim at the contractual payment date, avodaq may revoke agreed terms of payment for all claims. Furthermore, avodaq will be entitled to carry out further services only against payment in advance or against security by way of a performance guarantee from a credit institution or credit insurer authorised in the European Union. The advance payment must cover the respective billing period or - in the case of one-off services – remuneration for these services.
3.14. In case of economic inability of the customer to fulfil his obligations towards avodaq, avodaq may terminate existing exchange contracts with the customer by withdrawal, continuing obligations by termination without notice, including in case of an application for insolvency by the customer. § 321 BGB [Civil Code] and § 112 InsO [Insolvency Code] shall remain unaffected. The customer shall inform avodaq of impending insolvency promptly in writing.
3.15. Fixed dates for delivery of services should only be expressly agreed in a documented form. The agreement of a fixed service date is subject to the condition that avodaq receives the services of its respective upstream suppliers on time and in accordance with the contract.
3.16. Travel expenses and fees for third parties are to be reimbursed by the customer on presentation of the supporting documents, if the customer had commissioned these costs in individual cases.
3.17. avodaq may demand reimbursement of its expenses if additional expenses are incurred due to improper performance of the customer's obligations.
§ 4 Collaboration, duty to cooperate, confidentiality
4.1. The customer and avodaq will each appoint a responsible contact person. Unless otherwise agreed, communication between the customer and avodaq will take place via these contact persons. The contact persons must bring about all decisions relating to the execution of the contract without delay. The d cision must be documented in a binding manner.
4.2. The customer undertakes to support avodaq, as far as necessary, and to create all conditions necessary for the proper execution of the order in his sphere of operation. Particularly, he shall provide any necessary information and, if possible, enable remote access to the customer’s system. Insofar as remote access is not possible for security reasons or other reasons, deadlines will be extended accordingly; for further impacts, the contracting parties will agree on an appropriate regulation. The customer shall also ensure that expert personnel are available to avodaq provide support.
4.3. Insofar as it is agreed in the contract that services can be performed on site at the customer's premises, the customer shall provide suitable rooms to avodaq upon request, free of charge and secured against entry by unauthorised persons, in particular for the storage of documents, documentation and data carriers, as well as workstations and work equipment.
4.4. Unless otherwise agreed, the customer shall ensure proper data backup and provision for loss of data and components (such as hardware, software) that are appropriate to their nature and importance.
4.5. In the case of service contracts, avodaq is to be notified promptly in writing of any changes to the location of the equipment or systems concerned. If the customer plans to make any changes or additions to the hardware or software included in a service agreement or to their composition, he is to inform avodaq of these plans promptly, so that avodaq can prepare for the changes in good time before they are carried out and, if necessary, offer and prepare an enhanced service. If avodaq does not agree with the measures or if the customer fails to make the notification, the performance obligations of avodaq regarding the hardware and / or software affected by the changes shall cease to apply. This will not affect the service charges to be paid by the customer.
4.6. The customer must notify defects in writing in a comprehensible and detailed form, stating all relevant information for the detection and analysis of defects. He must particularly specify the work steps that led to the occurrence of the defect and the manifestation and effects of the defect. Unless otherwise agreed, the relevant forms and procedures of avodaq will be used.
4.7. The customer shall support avodaq appropriately upon request in reviewing and asserting claims against other parties in connection with the provision of the services. This applies particularly to recourse claims of avodaq against upstream suppliers.
4.8. The contractual partners undertake to maintain secrecy about business and trade secrets, as well as other information designated as confidential which becomes known in connection with the performance of the contract. The transfer of such information to persons who are not involved in the conclusion, implementation or processing of the contract may only be carried out with the written consent of the other contracting party. Unless otherwise agreed, this obligation will end after the expiration of five years from the date the respective information becomes known, but in the case of continuing obligations, not before the end of their term. The contracting parties will also impose these obligations on their employees and any third parties deployed.
4.9. The contracting parties are aware that electronic and unencrypted communication (e. g. by e-mail) is subject to security risks. In this type of communication, they will therefore not assert any claims based on the absence of encryption, except where encryption has been previously agreed.
4.10. The customer is aware that messaging using asynchronous media, such as e-mail or messenger services, is not guaranteed to be reliable. A message is always considered delivered when a receipt has been sent by avodaq and has arrived at the original sender. Particularly in time-critical situations, a personal telephone conversation, not an answering machine, with the responsible authority at avodaq is indispensable.
§ 5 Services
5.1. avodaq is entitled to use the third parties or employees of its choice to fulfil the contract. These persons deployed for the fulfilment of the contract are exclusively subject to the directives of avodaq. 5.2. avodaq will provide the agreed services during the normal business hours of the customer and, if necessary and reasonable, even outside these business hours.
5.3. avodaq reserves the right to make partial deliveries and to issue partial invoices, unless this conflicts with the legitimate interests of the customer.
5.4. avodaq will provide the contractual services, particularly the access to the software, within its area of control (from the data center interface to the Internet). Disruptions or outages to Internet connections do not lie within the responsibility of avodaq. The scope of performance, the composition, the intended use and the conditions of use of the contractual services are set out in the respective specifications, supplemented by the operating instructions for the software.
a) Additional services, such as the development of customised solutions or necessary adjustments, require a separate contract.
b) avodaq may provide updated versions of the software.
c) If the provision of an updated version is associated with a price increase, the customer is granted a special right of termination. If the customer tacitly agrees to the update and / or agrees to it by conclusive action, the special right of termination is excluded.
5.5. The availability of the services provided is derived from the specifications.
5.6. In the case of only an insignificant reduction in the suitability of the services for their contractual use, the customer will have no claims due to defects. The strict liability of avodaq for defects that were already present at the time of the conclusion of the contract is excluded.
5.7. As part of its service provision, avodaq can provide products to the customer through third parties. The corresponding rights of use are granted to the customer by avodaq or directly by the third party. In this case, it may be necessary for the customer to conclude a contract with the third party directly – particularly SPLAs (Service Provider Licence Agreements) and EULAs (End User Licence Agreements) - or to accept its licence conditions; these may be subject to foreign law. It may also be necessary for the customer to procure certain additional software from third parties himself in order to use the services of avodaq.
5.8. In the legal sense, the customer does not receive guarantees from avodaq. Manufacturer's warranties remain unaffected.
5.9. The services of avodaq do not include data transfer. avodaq provides its services at the transfer point in the data center used by avodaq.
§ 6 Handover and transfer of risk
6.1. The risk of accidental loss and accidental deterioration of the goods shall pass to the customer on handover; in the case of sale involving the carriage of goods, upon delivery of the goods to the forwarding agent, the carrier, or any other person or institution (supplier) designated to carry out the shipment. The customer must immediately inspect the delivered goods for obvious transport damage and notify the supplier in writing.
6.2. Unless otherwise agreed, avodaq may also hand over the objects of performance to the customer by electronic transmission or by providing them for download. If the items of performance are made available for download, avodaq will notify the customer of the provision.
6.3. Insofar as the objects of performance are transmitted electronically, the risk of accidental loss shall pass over to the customer upon receipt at the teleservice provider (provider) commissioned by avodaq with forwarding.
6.4. Insofar as the objects of performance are made available for download, the risk of accidental loss shall be transferred to the customer on provision and notification to the customer.
§ 7 Disruption of service provision
7.1. If a cause for which avodaq is not responsible, including strikes or lockouts, affects adherence to deadlines ("disruption"), the deadlines will be postponed for the duration of the incident, including an appropriate restart period if necessary. A contracting party shall inform the other contracting party without delay of the cause of a disruption occurring in its area and the duration of the delay.
7.2. If expenses increase due to a disruption, avodaq may also demand compensation for the additional expenses, unless the customer is not responsible for the disruption and the cause lies outside his area of responsibility.
7.3. If the customer can (or asserts that he can) withdraw from the contract due to improper performance of avodaq and / or demand compensation instead of performance, the customer will, upon request by avodaq, and within a reasonable period of time, declare in writing whether he will assert these rights or still requires the service. In the event of withdrawal, the customer must reimburse avodaq for the value of previously existing usage options; the same applies to deterioration due to use in accordance with the contract.
7.4. If avodaq defaults in the provision of services, the compensation payable to the customer and reimbursement of his expenses for each full week of delay shall be limited to 0.25 % of the price of the part of the contractual service which cannot be used due to the delay. The default liability is limited to a maximum of 2.5 % of the remuneration for all contractual services affected by the default; for continuing obligations in relation to the remuneration for the services concerned for the full calendar year. In addition, and as a priority, a percentage, agreed on signing the contract, of the remuneration agreed on concluding the contract shall apply. This does not apply, if a delay is due to gross negligence or intent on the part of avodaq.
7.5. In the event of a delay in performance, the customer has the right of withdrawal within the scope of the statutory provisions only if the delay is attributable to avodaq. If the customer asserts compensation for damages or reimbursement of expenses instead of performance to which he is entitled due to the delay, he will be entitled to charge 0.5 % of the price of the part of the contractual service which cannot be used due to the delay for each completed week of delay, but not exceeding 5 % of this price; for continuing obligations in relation to the remuneration for the services concerned for the full calendar year. In addition, and as a priority, a percentage, agreed on signing the contract, of the remuneration agreed on concluding the contract shall apply.
§ 8 Material defects and reimbursement of expenses
8.1. avodaq guarantees the contractually owed quality of the services. No claims for material defects exist for an insignificant deviation of avodaq’s services from the contractual quality. Claims for defects also do not exist in case of excessive or improper use, natural wear and tear, failure of components of the system environment, software defects that are not reproducible or otherwise demonstrable by the customer, or damage resulting from special external influences for which the contract made no provision. This also applies to subsequent changes or repairs by the customer or third parties, unless these do not make the analysis and elimination of a material defect more difficult. § 10 applies in addition to damages and reimbursement of expenses.
8.2. The period of limitation for claims for defects is one year from the beginning of the statutory limitation period. The statutory periods for recourse pursuant to § 478 BGB [Civil Code] shall remain unaffected. The same applies insofar as the law stipulates longer periods in accordance with § 438 para. 1 no. 2 or § 634a para. 1 no. 2 BGB [Civil Code], in case of intentional or grossly negligent breach of obligation by avodaq, fraudulent concealment of a defect and in cases of injury to life, limb or health, as well as claims under the Product Liability Act. The processing by avodaq of a declaration of defect by the customer shall only lead to a suspension of the limitation period insofar as the legal conditions for this exist. The limitation period shall not recommence for this reason. Subsequent performance (new delivery or rework) can only have an influence on the limitation period of the defect causing the subsequent performance.
8.3. Avodaq may demand reimbursement of its expenses to the extent that:
a) It acts based on a report where no defect is present, unless the customer was unable to recognise with reasonable endeavours that there was no defect, or
b) A reported disruption is not reproducible or otherwise demonstrable by the customer as a defect, or
c) Additional expenses arise due to improper fulfilment of the customer's obligations.
8.4. If rights of third parties are violated by the performance of avodaq, avodaq will, at its own discretion and expense:
a) Obtain the right to use the service of for the customer, or
b) Render the service in such a way that no rights are infringed upon, or
c) Take back the service, reimbursing the payment made by the customer (minus a reasonable compensation for use), if avodaq cannot provide any other remedy with reasonable effort.
The interests of the customer shall be taken into due consideration.
§ 9 Defects in title
9.1. avodaq shall only be liable for violations of third-party rights due to its performance to the extent that the service is used unchanged in accordance with the contract and particularly, in the operating environment contractually agreed upon or otherwise planned.
9.2. avodaq shall be liable for violations of rights of third parties only within the European Union and the European Economic Area and at the place of contractual use of the service. § 10.1 sentence 1 shall apply accordingly.
9.3. If a third party asserts to the customer that a service of avodaq violates its rights, the customer shall notify avodaq immediately. avodaq and possibly its upstream suppliers are entitled, but not obliged, to the extent permitted, to defend the claims asserted at their own expense.
9.4. The customer is not entitled to acknowledge third party claims before giving avodaq adequate opportunity to defend itself against the rights of third parties in another way.
§ 10 Liability
10.1. avodaq shall always be liable to the customer:
a) For intentional or grossly negligent damage caused by it and its legal representatives or vicarious agents,
b) Pursuant to the Product Liability Act, and
c) For damages resulting from injury to life, limb or health that avodaq, its legal representatives or vicarious agents are responsible for.
10.2. In case of slight negligence, avodaq shall not be liable unless it has violated a material contractual obligation, where the proper execution of the contract is only possible at all by the fulfilment of this obligation, or where its violation jeopardises the achievement of the purpose of the contract, and where the customer can regularly rely on compliance with this obligation. This liability shall be limited in the case of damage to property and pecuniary damage to the contractually typical and foreseeable damage. This also applies to lost profits and lost savings. Liability for other remote consequential damages is excluded. For a single loss-entailing event, liability shall be limited to the contract value; for ongoing remuneration, to the amount of the remuneration per contract year. § 10.2 applies accordingly to the limitation period. The contracting parties may agree on further liability in writing on conclusion of the contract, usually in return for a separate fee. The priority is an individually agreed sum of liability. The liability according to § 10.1 remains unaffected by this paragraph. In addition, and as a priority, the total liability of avodaq for slight negligence from the respective contract and its implementation for damages and reimbursement of expenses, irrespective of the legal reason, is limited to the percentage agreed in this contract. The liability according to § 1 b) remains unaffected by this paragraph.
10.3. If data or components (such as hardware, software) need to be restored, avodaq shall only be liable for the expenses required for restoration in the event of proper data backup and precautionary measures taken by the customer. In the event of slight negligence by avodaq, this liability shall only be incurred, if the customer has carried out a data backup and precautionary measures appropriate to the nature of the data and components prior to the disruptive incident. This does not apply insofar as this has been agreed as performance by avodaq.
10.4. §§ 10.1 to 10.3 shall apply accordingly for claims for reimbursement of expenses and other liability claims of the customer against avodaq. §§ 7.4 and 7.5 shall remain unaffected.
§ 11 Licence and copyrights
11.1. The customer must have or must acquire the licence rights for software to be installed during a release upgrade.
11.2. The customer will familiarise himself with the licence requirements, usage rights and the licence and contractual conditions of the software manufacturers before concluding the contract and will contact avodaq in case of doubt. The customer hereby undertakes towards avodaq to comply with the licence and contractual conditions of the software manufacturers. The respectively valid licence and contractual conditions of the software manufacturers can be consulted directly on the websites of the respective manufacturers. The same applies to copyright conditions.
11.3. The customer is entitled to use the programmes, drawings, process descriptions and other documents provided to him for the execution of the contract for the contractually intended use. All copyrights and further rights of use shall remain with avodaq, or possibly with the manufacturer. Any use beyond the necessary contractual use, duplication and transfer to third parties is not permitted to the customer.
11.4. If a copyright arises through the services of avodaq, the customer shall receive a simple, non-transferable right of use within the framework of his business operations.
11.5. The transfer of ownership, copyrights and usage rights will only take place against the payment of appropriate compensation.
§ 12 Data protection and data security
12.1. avodaq is committed to complying with the legal provisions governing data protection. avodaq shall also impose this obligation on the persons it employs (employees, subcontractors, third parties) to fulfil its obligations.
12.2. The customer shall conclude the necessary data protection agreements with avodaq for the handling of personal data.
§ 13 Contractual term and termination of contract
13.1. The performance of the contractually agreed services shall be carried out from the date specified in the contract, initially for the duration of the contractually agreed term. During this minimum term, early cancellation is excluded for both sides.
13.2. The contract may be cancelled by giving a notice period of three months, at the earliest at the end of the minimum term. If this does not happen, the contract will be renewed for another year, unless it has been duly cancelled, giving a notice period of 3 months to the end of the respective extension period.
13.3. If the contract is concluded for an indefinite period, it may be cancelled by giving a notice period of 3 months to the end of a calendar year. This cancellation is possible for the first time at the end of the calendar year following the conclusion of the contract. An agreed minimum term shall remain unaffected by this termination right.
13.4. The right to extraordinary cancellation for a significant reason remains unaffected. A significant reason is given especially, if:
a) The customer commits a serious breach of his contractual obligations,
b) The customer becomes insolvent,
c) Enforcement measures have been instituted against him,
d) An application for insolvency proceedings has been filed against the assets of the customer.
13.5. Each declaration of cancellation requires written form to be effective.
13.6. With the termination of the contract - for whatever legal reason - the usage rights and licences granted in the context of the provision of services by avodaq or third parties and the connection to the data centre of avodaq or third parties are barred. Upon cancellation of individual services as well as upon cancellation of the entire contractual relationship, the deletion of all customer data affected by the respective cancellation shall take place after the expiry of 30 calendar days from the effective date of the cancellation. In the case of partial cancellation, the data belonging to the respective service of avodaq or third parties, and upon cancellation of the entire contract, all usage and product data (e. g. e-mails, databases, contents of folders, etc.), shall be deleted.
13.7. The customer shall secure his data under his own responsibility in good time before the ending of the contract, for example by downloading and / or performing a data backup via his user account on a suitable data carrier and / or the customer server or shall commission avodaq in good time before expiry of the specified 30-day period to perform a backup, against separate payment. Upon request, avodaq will support the customer with the above for a reasonable fee.
13.8. Due to reasons of the order data processing regulations, there will generally be no further possibility to access this data by the customer after the termination of the contract.
13.9. avodaq will erase the data and access codes after expiry of the statutory retention obligations.
§ 14 Final provisions
14.1. The customer shall allow avodaq to name it by name as a reference.
14.2. avodaq shall be entitled to have the contract executed as a whole or in part by third parties, unless the customer expressly objects to this, stating significant reasons.
14.3. The assignment of rights and claims under the contract requires the prior written consent of the other contracting party. The assignment of remuneration claims by avodaq is excluded.
14.4. Amendments and supplements to the contract must be in writing, as well as the waiver of written form itself. Written form is only valid if amendments or supplements to the contract are designated as such, laid down in writing and furnished with a legally binding signature by both parties.
14.5. The place of jurisdiction for a merchant, a legal entity under public law or a special fund under public law is the registered office of avodaq AG. avodaq AG may also sue the customer at his registered office.
14.6. Should individual provisions of these terms and conditions be or become invalid as a whole or in part, this shall not affect the validity of the remaining provisions. In this case, the contracting parties undertake to interpret and structure the provisions in such a way that the commercial success intended by the void or legally ineffective parts is achieved as far as possible.
14.7. German law shall apply. The application of the UN Sales Convention is excluded.