SMART IT FOR YOUR DIGITAL BUSINESS
Your digital business partner
Success is no fluke
avodaq has been a leading provider of IT communications and infrastructure solutions from 1997 to today. We provide services from our four locations across Germany as well as branches in Singapore and New York. With about 150 highly qualified employees, we generated revenues of over EUR 42 million in 2017.
As a system integrator, avodaq stands for quality, reliability, and superior expertise: We successfully implement projects where others have given up.
We offer our clients qualified services, timely procurement of hardware and software, reliable service, maintenance, and operational services.
avodaq is more than a system integrator, our product portfolio includes training as well as comprehensive change management services. Through these measures, we ensure that our IT solutions can be easily used by our costumer's employees and therefore create real added value.
From our German offices in Hamburg, Berlin, Frankfurt and Munich, we serve customers in Germany, Europe and North America. Since 2006 we have been in Singapore for our multinational customers. These customers are in the Asian region including Australia and New Zealand and we serve them with the same high quality that our European and North American customers have grown to expect.
Instinct for Success
Our instinct – your success
We have a passion for technology and a unique sense of subtlety. From the wide range of what is available on the IT market, we develop solutions that will assure you maximum success with certified quality.
Meeting a new challenge successfully requires two things: expertise and instinct. We do not immediately adopt every new “innovation” without a critical review. This ensures that our customers gain a genuine benefit.
This is why we invest massively in quality assurance measures. We do not have a single ‘best’, but a team of the best. Young engineers go through an intensive six-month training period before they are carefully introduced to real projects. Our colleagues regularly sit for new tests that certify their development – including the most recognized and most difficult tests for system engineers to become a Cisco Certified Internetwork Expert (CCIE). We have the highest proportion of high- and highest-level Cisco-certified staff worldwide.
However, the technical implementation of a solution is only one side of the coin. We also work according to certified standards (PRINCE2 and ITIL) in project management and in our service sector. Here too, our specialists take the corresponding exams.
Our Quality. Your Success.
avodaq delivers highest quality: In every project, for every single customer, in the work of each employee - and that since 1997!
avodaq's aspire is to deliver the highest quality at any time:
The high quality of the performed services is based on the consistent training and further education of system engineers and project managers. New employees in technical departments undergo an intensive training program and are tested according to the latest requirements of high-quality manufacturer tests.
Together with our customers, the various requirements for technology, design and processes are coordinated, defined and then implemented properly and professionally! Our customers confirm the high quality level of our services! Our success and yours in over 20 years!
We live the networks
Our commitment to associations is long-term and strategic. This ensures we have strong and important representations in our domestic as well as the growing Far East market.
BITKOM represents the interests of the Germany-based IT industry including political circles and broader society.
The Singaporean-German Chamber of Industry & Commerce
The Singaporean-German Chamber of Industry & Commerce is an important starting point for German companies in Singapore and Southeast Asia, this also being important for our customers. As one of the few exclusive GOLD members, we particularly support the activities of the Chamber.
OAV - German Asia-Pacific Business Association
The community of interests of German companies active in Asia is supported by several key organizations including the Asia Pacific Committee (APA) of the German Economy as well as by the BDI, DIHK, BGA and the Banking Association. The APA unites interests regarding the general economy as well as economic policy in Germany with concerns in this region.
The Münchner Kreis is the leading independent orientation platform for designers and decision-makers in the digital world. It connects universities, companies and politics on an national and international level.
The Interface Society (ThIS!)
The Interface Society is a digital alliance of business, science and politics that deals with the effects and design possibilities of the digital transformation. It is an independent platform, which encourages the exchange between competence bearers and gives orientating impulses for the future.
Smart advice – with smart IT
We rack our brains today to make sure your IT does not leave you with a headache tomorrow. The results are smart solutions individually adapted to your needs and requirements as well as saving resources.
Smart solutions – save time, save on communication paths, and save energy
The remote expert is always there when everyone else has gone home. Through a very high quality video telephony, client and expert come together, building a sense of intimicy and trust across the distance. The expert pitches in – and, using special software can take over the controls of input and output devices at the remote site, such as a desk in an agency or bank, in order to fully serve the client.
Cities grow – and so do the challenges facing them. How can scarce resources such as energy and water be managed more efficiently? Or waste products? Smart IT solutions help to answer the big questions of a big city. Finding a parking spot, for example. In some cities today, motorists nearing their destination are guided by the navigation system directly to the nearest parking lot. How smart is this.
Must an IT system in the data center and workplace run at full power at night and on weekends? In a ‘smart’ building, network connections and phones can be switched into energy saving mode as soon the office lights go out. And once many offices are no longer staffed, servers can also be run at reduced performance. In summary, a significant energy saving potential is created. Intelligent buildings: a green investment.
IT needs Change Management
Only if people accept and use IT at the workplace can they fully develop its ability to enhance efficiency. Change management motivates individuals and ensures that teams work better together.
Boosting efficiency: easy-to-use communication means are no longer good enough for that. Only together, with actively practiced change management, can the desired effects and a level of cooperation, characterized by greater precision and confidence, be achieved.
Change management requires three steps: Understanding, recognition, and application.
This is precisely the path we go down with our tried and tested methods and means. To master those steps we explain how to use video, telephone, chat and online meetings in the context of your in-company procedures and activities.
This aids colleagues in a team to create the change together – and to fully exploit the strengths of their new communication solution.
Every now and then the well known ‘kick’ is needed to get it up and running – but then it runs like clockwork!
Take advantage of coordinated designs and expert know-how
Cisco ONE Enterprise Networks
The Cisco Open Network Environment (ONE) Enterprise Networks Architecture extends the SDN concept through comprehensive transparency for the physical and virtual infrastructure. Using the Cisco Application Policy Infrastructure Controller (APIC) Enterprise Module creates an infrastructure in both branch offices and headquarters that is open, fully programmable, and more automated. Applications and networks recognize each other.
Cisco Unified Data Center
The Cisco Unified Data Center improves the efficiency of data centers by merging computing, storage, network, virtualization, and management on a single platform. This simplifies operation and increases flexibility – two crucial aspects of IT-as-a-service and cloud computing.
Cisco Collaboration architecture
Unlike in purely technical architectures, the Cisco Collaboration Architecture involves the end user and the specific local circumstances. The work at the desk, an appointment with colleagues by video conference, or taking part in an online meeting are fundamental parameters of a collaboration architecture. A first class foundation consisting of typical IT infrastructure is brought into line with modern communication technology applications.
The heart of IT service generation and data storage
The IT generator. ‘Virtualized’ today means that an element of hardware carries many servers. The server is only a logical unit with an operating system hooked up to a data center network somewhere.
To shift a lot of data in a very short time one needs high bandwidth, reliability, interface flexibility and an eye on the cabling costs.
In data processing, memory is fundamental to the entire operation as a backup, as a fast medium for saving or retrieving information, or for the highest requirements in real-time processing.
The regulation of "the orderly business cycle": Routines, provisioning, monitoring and lifecycle-management.
The heart of a virtualized data center, here virtual machines (servers) are created, managed, orchestrated and separated logically from the hardware.
The separation of the application from the client's hardware and operating system allows flexible handling with the application – when one is connected.
The optimal infrastructure for your data transport
A LAN is based on the Ethernet transmission standard, which serves for the transmission of IP packets in the network. Switches and routers are the switching units for all kinds of data.
The speeds in the WLAN significantly increase with almost every other generation of end device. The WLAN infrastructures must grow with them and become more intelligent.
WANs are the long-distance routes in the corporate network and are mapped by the service provider. For WAN customers, the WAN is an exclusive medium for their own purposes.
Everyone under the same conditions uses the central medium for data transfer. However, it requires sophisticated security measures that protect against threats.
Virtual Private Networks (VPN) provide a secure channel through a public network by using encryption technology. This is essential for mobile users.
Service provider networks aggregate the traffic of the entire clientele in the access layer, transport it over the backbone structures and distribute it further to neighboring service providers.
Collaboration needs exchange
Success is not a solo affair; it is the work of a community. Collaboration aims to improve cooperation within the team to keep technical possibilities of “how-where-what and always keeping communications open".
Our collaboration solutions consist of different combinable modules, such as telephone, chat, video, etc. They function reliably and are easy to use. With active change management we introduce the devices and applications to colleagues. We explain the benefits and show the combination of work and technology using practical examples.
Is a phone still even a phone? Yes and no. The technology, which the user needs not see or even grasp, is Voice over IP (VoIP) with a telephone system, which is implemented as software on a server in the data center. Since the late 1990s it has almost completely replaced classic ISDN or analog technology, in only 15 years.
The evolution in the end-device market continues: with smartphones, softphones, tablet-computer-phones and video phones. Concepts such as Bring Your Own device (BYOD) are already going in another direction.
Security Creates Trust.
Security. An indispensable part of information technology and at the same time an issue that is obviously on the upswing. We can protect your IT against unauthorized access.
Security gaps threaten the functionality of the IT infrastructure, jeopardize the smooth operation and open the doors for extortion. They can even undermine the existence of entire companies.
IT security requires several steps: Recognizing and understanding, identifying and evaluating current protective measures, and of course applying them consistently. We advise you on the technical side and can help you create awareness of threats among your employees. IT security is enterprise security and goes far beyond the technical components. Knowing the dangers, we can plan a security concept that is tailored to your company together with you, and implement the results with the help of our experts. IT security is and will continue to be the key factor in the advancing digitalization process.
Being able to do more creates added value
With avodaq you will find not only a broad spectrum of project services. We also deliver hard- and software components worldwide and, using change management, we win acceptance for new solutions.
We start working earlier, so that we can put in a longer working day on your behalf. Our service starts before the implementation, with the procurement. And after implementation, we worry about the most sensitive interface of them all: with people. To be more precise, we worry about your employees. Our personal attentiveness helps us break down barriers and get your IT “out on the road", this bringing in added value more quickly.
Our service range
At the end, what counts is what we do for you
Our core competence is as an experienced expert in communication technologies.
Design and architecture
Cross-system expertise is the basis for coordinated solutions.
Looking beyond the actual scope of the project and recognizing the next issues is extremely important.
Procurement and supply
Rapid and coordinated deliveries are at the heart of project success. We deliver our products to customers worldwide.
Planning and Projectmanagement
Our project managers work consistently according to PRINCE2 (PRojects IN controlled environments).
With our experienced teamwork, installing and implementing various systems poses no problem for us. Certified knowledge can be tapped into at any time and ensures quality.
Acceptance and delivery
Diligence is paramount: We familiarize your department with the new technology and introduce you to it properly.
We get your staff ready. Bringing company employees up to speed is the most important discipline after the technical handover. The objective: The users should make the new opportunities a part of their everyday work.
The administration: reliable, flexible, agile. From the avodaq Service Center (ASC) or on-site, we support you in all aspects of the administration.
Maintenance and service
Our ASC helps our customers around the clock 365 days a year and secures operations in the event of a breakdown. The manufacturer support center can be directly involved at any time.
Regular review of the requirements for the existing level of performance of the installed solutions, alignment with market developments.
Imparting tried and tested expertise: avodaq has been one of the most experienced training providers since 1997.
Better help – and faster
We’re here for you in the avodaq Service Center (ASC), with our large team of specialists. For all IT issues that may come up after successful completion of the project, 365 days a year. We have flexible support models for individual customer requirements.
3rd Level Support/Helpdesk
Our customers operate their systems on their own. Only occasionally do they want to discuss complex questions with an expert or get a second opinion.
If a fault occurs or the support of the device manufacturer is needed, our system engineers trained in service processes step into the picture.
We take over responsibility for small sections or entire units of the IT infrastructure. This helps us seamlessly adapt the standards and processes of our customers, as if we were part of the internal IT organization.
Our customers determine their own manufacturing depth and cover the outstanding demand individually and according to consumption. We provide IT services right from the “power point" and submit our accounts based on a desired model.
Deutschlandstipendium - avodaq invests in the future
The promotion of young talent is a matter close to avodaq's heart - and this is reflected not least in the in-house trainee program, which has been in existence for 19 years. Now we are also committed to promoting talented students. As part of the Deutschlandstipendium, selected students receive a one-year scholarship, half of which is financed by the German government and the other half by private donors. The selection process is not only about good grades, but also about extra-professional commitment and personal life. In cooperation with HAW Hamburg, avodaq is committed to equal opportunities in education with the help of the scholarship and invests in the top talent of tomorrow. We especially congratulate "our" students and wish them a successful scholarship year!
conhIT becomes DMEA
The DMEA, the largest event in the health IT industry, follows on from the conhIT success concept and, since yesterday in Berlin, once again presents itself as the platform for all players in the health sector. The digital transformation is increasingly occupying the care sector, with additional topics such as AI and blockchain. As a long-standing Cisco partner with expertise in the field of digital healthcare, avodaq will of course be present at the Cisco Connected Health Partner stand again this year.
Create your own Agenda
Today we experience together with customers the innovations of Cisco in live environment - therefore we have the whole CBC for ourselves. True to the motto "Create your own agenda", the participants will individually organize the day from the thematic blocks Collaboration, IoT, DNA & Security. The afternoon will be dedicated to Best Practice "Profit Together": customers such as SICK AG will report on projects in the areas of networks and UC that we have implemented together.
Trainee program instead of skills shortage
We at avodaq are of the opinion that only well-founded training can help against a shortage of skilled workers. That's why this year's trainee programme was launched at the beginning of March.
In the next 11 weeks, basic training in theory and practice on the topics of networking, security, data centers and collaboration is planned. A milestone will be the CCNA certification. After 12 weeks in the classroom, the seriousness of life begins for the four - under the supervision and guidance of mentors they enter the day-to-day business as implementation engineers . In our trainee program, we rely on personal support from avodaq employees and real hardware practice - we don't offer off-the-shelf courses or simulations in software. The goal: highly qualified employees and colleagues who fit into our team!
Security exchange at eye level
At our exclusive customer event in round table format, everything revolved yesterday around the topic of security. In a small group, all participants discussed at eye level how the attack surface can be minimized in companies and how APIs and software development contribute to facilitating operations. The Berlin Olympic Stadium provided an impressive backdrop for this, so a tour of the stadium at the end was a must.
avodaq Networkers with over 80 participants
avodaq supports regional competition of "Jugend forscht"
avodaq meets the future. According to the slogan "Don't ask me. Ask yourself" "Jugend forscht" competition started into the next round. Young people with pleasure and interest in MINT subjects presented creative and innovative research projects on February 26 and 27 in the 54th regional competition at the UKE. We were allowed to have a look over the shoulders of over 100 young researchers and contributed some nourishment and a book box as a special prize.
"Jail Doctor 4.0"
Telemedicine: for most of us it is still unthinkable that for being treated by a doctor it will no longer be necessary going there. The article "Jail Doctor 4.0" in the current issue of Spiegel shows how necessary this change is for some others in our community. Unfortunately, we cannot share the whole text publicly, but recommend the purchase of the issue. If you would like to know more about telemedicine, you can of course contact us directly.
avodaq Future Day 2.0 -All things remain different
Our colleagues are taking a look at tomorrow's world of work today. Based on six highly exciting presentations, the CHANGE department analysed and discussed the opportunities and challenges of the current and future world of work together with a number of selected customers.
avodaq Europe's best partner in the "Customer Experience" sector
Our colleagues at the Cisco Partner Summit received a little appreciation already. We are delighted to be honoured as "Customer Experience Partner of the Year", both in Germany and throughout Europe. Many thanks to Cisco for this great award. An even bigger thank you to our hard-working employees who give their best for our customers every day.
Beginning of it-sa in Nuremberg!
IT from 9 -11 October in Nuremberg. As an official Cisco partner, we will of course be present at this international industry meeting for IT security! More than 700 exhibitors will be presenting new products from the fields of cloud security, mobile security, encryption, IT compliance and biometrics on their exhibition stands, including basics such as network security, virus protection and IT basic protection! Visit us at the Cisco Partner booth (Hall 10.0 -410) and let us surprise you.
O`zapft is – avodaq Oktoberfest- Event
For our customers and partners there was an update yesterday in Munich about "The Network Intuitive. Networks in the future. Larger and more flexible with the same manpower and more security? After the informative part, we went to the Wiesn, where we continued our discussions in a relaxed atmosphere.
avodaq empowers A+Videoclinc
The pilot project "Telemedicine in prisons" is a cooperation between the company A+Videoclinic and the state of Baden-Württemberg. For the first time, a patient within the correctional facility is treated by a remote diagnosis from a doctor in the presence of a caregiver. If there are language barriers, the nurse can also call in an interpreter, via video, for treatment by simply using the screen.
avodaq is involved in the A+ Videoclinic and supports the project with expertise in the areas of video and software solutions.
The medical care of prison inmates is a major challenge for JVA´s and attending physicians. The planning and arrival of physicians or inmates in public surgeries, with the safety of staff and other patients guaranteed, are just some of the difficulties that need to be overcome.
avodaq at Solutions.hamburg
"Cross Innovation: Digitization is Team Sport" is the motto of Andreas Kusch's & Mirkos Bass (Cisco Systems) presentation at solutions.hamburg today. With the LIVE-DEMO "Telemedicine" they show how an idea can become an innovation with social relevance that changes Germany.
Kick-off evening at the Cross Innovation Lab
Yesterday we had a great kick-off evening at the Cross Innovation Lab. Together with Hamburg Kreativ Gesellschaft, Jungheinrich Digital Solutions AG & Co. KG, REHAU, Simplexio, Signify（Philips Lighting and our partner Cisco, we want to design the intuitive workplace of tomorrow.
avodaq at EuroEyes Cyclassics 2018
Europe's biggest cycling race today once again provided gooseflesh atmosphere in Hamburg. Our team from avodaq & friends was of course among the 18,000 participants. We congratulate Elia Viviani on another victory and our employees at their remarkable times
avodaq at B2Run Munich
The day before yesterday our Munich colleagues were active together at the B2Run! The upcoming storm spurred all participants on to finish quickly.
all avodaq day 2018
Last week, all employees went to Schloss Auerbach, where we celebrated the "all avodaq day" together, hosted this year by the Frankfurt branch. A great day with funny games, good food and lots of fun! Thank you!
avodaq opening Cologne
Exciting lectures, good food fresh from the grill and football - what a successful opening ceremony of our new location in Cologne! Thanks to everyone who celebrated with us! A good start for our colleagues in the West at Waidmarkt 11!
avodaq at the Velothon 2018
The Velothon in Berlin was the prelude to our sports events this summer. Congratulations Andreas & Sebastian.
Cisco Lifecycle Practice Award 2018
At the Cisco Collaboration Summit 2018 in Arizona, avodaq received the Lifecycle Practice Award! We are very pleased that our work in the Change department is not only very well received by our customers. Thank you Cisco for this great award!
What`s New? avodaq Breakfast Club in Munich
Our colleagues in Munich met last Thursday for the avodaq Breakfast Club to exchange information about the Cisco updates of the Collaboration Summit in Arizona. During a healthy breakfast, our guests used the time to discuss the progression of the new tools in WebEx environment.
Girls Day 2018 under the motto "Girls just want to have WLAN"
avodaq Germany is taking part at the “Girls Day 2018” today. Our motto: „Girls just want to have WLAN“. Some colleagues introduce themselves and their daily work before the girls get to work and configure a WLAN together. Good to see that so many young ladies are interested in the IT industry and we can show them that this industry is not just for men!
ConhIT 2018 in Berlin!
The Cisco Connected Health Community is present at the ConhIT from 17. to 19. April 2018 in Berlin. As an official Cisco partner, we take part at this international industry meeting for healthcare IT! More than 500 exhibitors from 20 nations demonstrate the ongoing networking in the healthcare sector on their exhibition areas.We will show an exciting innovation at the Cisco Connected Health Partner booth (Hall 4.2, E101)! We are looking forward to welcome you!
Jannik goes Singapore
Our trainee Jannik currently spends 6 months in the avodaq office Singapore. He works at a project for a large school which will be equipped with complete IT infrastructure. In his spare time he likes to wakeboard or relish a drink in one of the numerous rooftop bars. Before returning home, he enjoys the sun for a few more weeks travelling through Southeast Asia. We wish him lots of fun and unforgettable experiences!
avodaq Security - Event
In January, we launched a series of security events designed to raise awareness of the advancing industrialization of hacking. In addition to the protecting Cisco architecture, our Change department also provides employee awareness training. The event took place at the ADAC driving safety center in Lüneburg. After the informative lectures and a stimulating exchange, we went together on the test track.
avodaq “Cisco Premier Partner of the Year”- Singapore
Our team in Singapore has been rewarded for its excellent work over the last year. In the name of Cisco Singapore Kheng Tay, General Manager, presented the award to our CEO Andreas Kusch. We are happy to expand our long term relationship with Cisco Systems in Singapore. Together we are looking forward to a successful future.
Update on Trainee Program
Time flies. It has been already a month since our trainees became part of the avodaq family. Everyone has settled in Frankfurt where they share apartments and test various Äppelwoiwirtschaften together. It is nice to hear that the guys are inspired by the great team spirit at avodaq. Currently they are in the theoretical part of their training, this runs until mid-January 2018. Thereafter, the six trainees will spread to our branches in whole Germany. The boys are looking forward to everything that is yet to come and are eager to get started on working with new technologies in the next step.
avodaq: Now also in Stuttgart
As of October 1, our clients can now visit us at the City Plaza Stuttgart! The opening was celebrated yesterday in the VIP lounge at the Mercedes-Benz Arena. After the lectures by Cisco and avodaq experts on the topics Cisco SD-WAN, HyperFlex, and communication in the future, there was a tour of the arena, following the footsteps of Joachim Löw and others.
avodaq Honored at the Cisco Partner Summit 2017
Once a year, all Cisco partners come together at the Cisco Partner Summit to discuss the digital future of their mutual clients. Of course, avodaq was there again, this year in Dallas. And we received three awards: We were awarded Cloud Builder Partner and Lifecycle Management Partner of the Year (for Germany and EMEAR). These recognize our work practices and achievements in Cloud Building and Lifecycle Management. We would like to thank the entire avodaq team and Cisco for the successful cooperation.
avodaq Networkers Day in Frankfurt
CUCM, Spark, hybrid cloud and security. Our Networkers Day yesterday was all about unified communications in regard to security. Our technical experts presented new data center applications relating to the German data protection and how the consultants can benefit from the new technologies in their daily business. At this yearly event avodaq and Cisco welcome top consultants out of the branch to support the exchange between manufacturer, system integrator and the consultants.
avodaq Trainee Program Starts in Frankfurt
This week saw the start of the year's avodaq trainee program. On Monday, we welcomed six new colleagues in our Frankfurt office. After they were officially welcomed, they received a first introduction in general topics. The theoretical part of the training will be completed within the next three and a half months in Frankfurt, followed by the practical part in the respective branch offices. The versatile professional workshops are carried out by internal experts of various specializations, some of whom themselves once started as trainees at avodaq. We are looking forward to the team's growth and wish our new colleagues a great start!
Service Delivery Management Team Accompanies Clients into the Future of IT Solutions
Changed requirements and the further development of technical solutions are increasingly challenging the IT departments of companies. avodaq’s Service Delivery Management Team helps our customers meet these challenges. In a recent workshop on Starnberger See, the participation in the change process for IT solutions was the central topic: The team would like to support our clients in the future through active support and optimization proposals. The colleagues intensively discussed solutions in the field of managed services as well as private/hybrid cloud solutions and how the added value of these solutions can be used in a wide variety of scenarios. The goal? End user satisfaction!
avodaq Starting at the Velothon Berlin
Yesterday, the Velothon Berlin marked another sporty highlight for avodaq. In the tenth anniversary of the cycling race, some 11,000 amateur cyclists took part in the race to prove themselves on tracks over 60, 120 or 180 kilometers. avodaq did not participate with the full team, but the participation paid off in any case. The atmosphere and the circuit were great and we are already looking forward to the Cyclassics in Hamburg.
avodaq obtains accreditation as Master Cloud Builder
It's official: As of yesterday, avodaq is Cisco Master Cloud Builder partner! This highest certification, which is based on the classical gold partner, is extremely demanding and complex. Only very few IT companies dare to meet this challenge. Next to avodaq, there are only three partners in Germany who have achieved this status. avodaq CEO Andreas Kusch is enthusiastic about the great team performance and said: "We have learned a lot and we have established processes and expertise within the company." The future of the data center lies in the hybrid cloud architecture. As a Master Cloud Builder, we have proven and certified the expertise that our customers can expect and further strengthens our long-term partnership with Cisco.
Current Awards: EMEAR Customer Success Award & Enghouse Partner of the Year
Last week saw the first “Adoption Event & Workshop”, an event for Cisco and Cisco partners to exchange views on customer success. As a partner, we have successfully complemented our role as a classical system integrator with the department CHANGE for five years now and therefore we have a strong focus on user adoption. Hence, we, of course, took part in the event. Johanna Ahrens, Business Development Manager and Head of the CHANGE division at avodaq, shared her experiences in a panel discussion titled “Talking Customer Success” and also accepted the EMEAR Customer Success Award 2017 for avodaq. The award recognizes the good client evaluations regarding the achievement of our clients’ business goals and strategic objectives.
In addition, avodaq was honored as the Enghouse Interactive Partner of the Year .
First Sporting Highlight 2017: B2Run Hamburg
The first sporting highlight this year was the B2Run in Hamburg. The runners were looking forward to bright sunshine and a nice track through the Hamburg Volkspark and the results are impressive. Next, we will participate in the Velothon Berlin and the B2Run Munich. And then there's the Cyclassics, too. A competitive year for avodaq!
avodaq Supports Girl’s and Boy’s Day
On today’s Girl’s and Boy’s Day, we had interested pupils visiting our Berlin and Hamburg offices. In Hamburg, Lian looked over the shoulders of our staff and got an impression of what the individual departments at avodaq do. Lian is an 11-year-old 6th grader. He would like to become a palaeontologist, but after today he could also imagine working with avodaq. We are pleased to give curious children the opportunity to get an insight into our future-oriented IT industry. Maybe they will be our future colleagues!
Video Collaboration and the Future of Work
At the workshop “Video Collaboration Today and Tomorrow — Solutions by Market Leaders” organized by avodaq partner PIK AG, today the latest milestones in the field of video conferencing are presented. Our Berlin-based colleagues are there to show how Cisco's workplace communication is changing. The talk by our Cloud Business Consultant Sebastian Bonk, “Real-Time Communication and the Future of Work” attracted a lot of interest from around 80 participants. We showed live on the Spark Board what the future of work might actually look like using video collaboration tools. Many thanks to PIK AG, to Cisco and to everyone involved.
Showtime! The New avodaq Image Movie
Everyone at avodaq lives the premise “Instinct for Success”, we know how to drive change! Our highly qualified employees ensure that we always reach or even exceed the goals set by and for our customers. We achieve this with a strong team and love what we do. For us, it is all about the people! For our new image movie, we consciously forewent professional actors and left the stage to our avodaq staff.
How Digitization Influences Recruitment Processes in Asia
“How can digital working environments improve talent recruitment from Asia for German enterprises?” — This was the topic at today's panel discussion at the “Talent Pool Asia” event, where avodaq CEO Andreas Kusch took part and talked about his experience. The conclusion was that it is not just about the perfect technical prerequisites. The successful creation of international teams requires an understanding of each of the cultures involved. Change begins with ourselves. This year, Google Germany GmbH also supported the event series, which was first initiated in 2014 by the OAV — German Asia-Pacific Business Association and the Chamber of Commerce.
avodaq Sponsor of the "Formula 1 in Schools" Technology Competition
On 11th February 2017, the state final of the "Formula 1 in Schools" technology competition was held in the German city of Hamburg. The GhostRacers team (from the Matthias-Claudius-Gymnasium advanced secondary school) sponsored by avodaq was able to impress the jury and achieve third place in the Junior category. The team was also presented with a special award for the Best Junior Stand! The competition requires participants to use state-of-the-art technology to develop miniature Formula 1 racing cars, for example by producing some vehicle components on 3D printers. It provides school pupils with an insight into the fields of product development, technology and science and introduces them to the different career paths available in the world of technology. We place a special focus on supporting the further education and training of young talents in the classic STEM subjects and are therefore extremely pleased with both this initiative and our team's excellent achievement!
The Refugee First Response Center (RFRC) wins the Aspirin Social Innovation Award
The year 2016 came to a close with excellent news for avodaq: the RFRC project was able to impress the jury and be crowned as a winner of the Aspirin Social Innovation Award 2016 2016! The RFRC is a mobile medical practice that uses state-of-the-art video technology to offer live interpreting services in over 50 languages in order to assist treatment procedures. 10 RFRC containers have been funded by the Dorit and Alexander Otto Foundation and installed at different refugee reception centres in the German city of Hamburg. The container concept was developed and implemented by a team comprised of Cisco Systems, avodaq, the University Medical Center Hamburg-Eppendorf (UKE), the German Red Cross (DRK), the video interpreting company SAVD and the media and event company MLOVE in response to the influx of refugees entering Germany in 2015. The RFRC impressed the jury as an outstanding social innovation in the field of health and nutrition on a global level. We are delighted to be a part of this excellent project.
avodaq Presented with the Marketing Sales Excellence Award
2016 was a successful year for the company avodaq AG, especially in the small and medium-sized business sector, in which we were able to launch a multitude of innovative projects. Our strong partnership with Cisco has now been presented with the Marketing Sales Excellence Award within the scope of the Cisco Winner's Circle. The Winner's Circle is an exclusive community of selected Cisco partners and offers us a wonderful opportunity to exchange ideas and experiences with other partner companies and receive exclusive insights into the developments taking place at Cisco.
We look forward to our continued cooperation and many exciting projects with Cisco in 2017.
Asia Pacific Conference in Hong Kong Confirms Good Outlook for German Companies
After the Cisco Partner Summit in San Francisco, our CEO Andreas Kusch participated in the Asia Pacific Conference of the German economy in Hong Kong, which takes place every two years. The German Business Secretary Sigmar Gabriel welcomed more than one thousand representatives of renowned German companies that are active in Asia. The various panel discussions and lectures reflected the current events in the region. Most of the participants were very confident in terms of the business prospects, based on the steady growth of China and the good development of the ASEAN States. avodaq has been represented with an own subsidiary in Singapore since the beginning of 2006. Since the end of 2015, we have also expanded our engagement to the Philippines.
Cisco Partner Summit puts Customer Success at the Center of Attention
This week, our CEO Andreas Kusch and Johanna Ahrens, manager of the Change Management department, attended the Cisco Partner Summit in San Francisco and have gathered exciting impressions. This year Cisco emphasized the benefit for the customer, the customer success which arises from the implementation of various IT architectures, and made it the central subject. In the future, the customers will be advised even more intensively to utilize the full range of functions of their Cisco solutions. avodaq has already been doing this for 4 years and thus, is regarded as a forerunner among the Cisco partners.
The Power of Connection
In the past the Refugee First Response Center ( RFRC ) has already been in the spotlight of media attention. We are proud to be a part of this collective project and effort and together with Cisco Germany, the DRK Kreisverband Hamburg Altona und Mitte e.V., the UKE-Universitätsklinikum Hamburg Eppendorf and MLOVE have achieved something this great. Now there is an impressive documentary about the RFRC. Thanks to the Dorit und Alexander Otto Stiftung for the support of the project and to Mirko Bass and all the involved participants for the joint work and the great film.
27th International Alsterlauf - avodaq Finished Strong!
Yesterday, on September 11th , accompanied by beautiful summer weather, we were yet again able to experience another sporting highlight in the history of avodaq: the 27. International Alsterlauf! Together with 4.700 runners and 726 participants of the German championships and seniors championships, 3 colleagues took their places on the starting line and all completed the 10 km effortlessly - of course with an Instinct for Success.
avodaq & Friends Attend the Cyclassics Event for the 10th Time
Following the tradition of the last years, in 2016 avodaq participated again in the annual Cyclassics event. For the 10th time a motivated group made up of a total of 20 colleagues and friends came together to form this year’s team. The majority decided in favour of the 55 / 60 km track, three participants of our team even conquered the long track of 100 km.
Together with a total of 20,000 hobby cyclists as well as 160 professionals, our athletes came together on Sunday morning in Hamburg’s city centre to produce an exciting and successful race. We are proud of our colleagues and already looking forward to the Cyclassics 2017.
Trainee Program for System Engineers will Start this September in Frankfurt
After the selection procedure has been finished, our participants for the 2016 avodaq trainee program are fixed. Starting for our seven trainees will be the beginning of September. In the four months there will be a variety of technical workshops to establish a necessary foundation to build on.
A mixture of the fixed framework in combination with individually chosen tasks – including two weeks’ worth self-study – will offer exciting challenges for both trainees and coaches. The first milestone for all participants will be the „CCNA Routing & Switching“ exam at the end of September.
Simplify Your IT - Our New Partner simpliVity is on a Mission
Since October we offer the solutions OmniStack and OmniCube of simpliVity. Besides computing power and data storage, they provide all important infrastructure services, such as virtualization, servers, storage, backup and WAN optimization and cloud gateway supply. With the simpliVity-appliances the IT infrastructure is simplified in the datacenter and reduces acquisition costs as well as operating expenses. Typical applications are consolidations of data centers, high-availability scenarios and the implementation of field offices concepts. Efficient, flexible, scalable, cost-effective.
Our certified engineers will support you, even with your most complex projects. Please contact us for more information.
Change equals chance?
Change is constant in the IT world, but not every change brings the promised benefits. It is the most relevant changes that must be identified and quickly made use of for the benefit of the customer.
Megatrends have a considerable impact on the world we live in. Almost always, they are related to the developments in the IT industry. Our expertise and what we do make us more than just an attentive observer of these developments.
Our tasks include comprehending the changes in detail and advising our clients on impacts and measures. Here it is often down to instinct, a sense for where the wind is blowing, which helps us realize what impact the changes will bring. Currently we are focusing on three areas of development: IT Cloud as a service, Industry 4.0, and Bring Your Own device.
Cloud – IT as a service
Mobilize your IT
The “Cloudisation" of IT has changed how we do things, and it has affected the IT infrastructure as well. The variety of offers accessible over the Internet that can be called up on mobile devices poses growing challenges to the IT sector.
From the point of view of the end device, the origin of an IT service can no longer be recognized by the user. Quite naturally the user takes advantage of its data and applications, apparently from “the cloud”, as and when he wishes. For him, the only thing that matters, is that everything can be accessed quickly when and where it is required. For IT, that means increasing agility and flexibility – while steadily lowering costs.
The technical possibilities are immense: Server and client virtualization, broadband Internet access, location-independent data center architectures, laptops, tablets and smartphones, HTML portals and social media. All of these making rapid inroads into today's enterprise IT and changing the demands in this area.
Frequent vocabulary that comes up in the forums and discussions – such as public-, private-, trusted-, German-, inter-, and hybrid-clouds – makes it difficult to gain an overview. Which is important? Which is correct? We discuss with our customers the benefits of a cloud solution for their business and advise them on what cloud structures could be used.
The revolution in production
Many experts believe we are standing on the threshold of a new industrial revolution. IT and the Internet allow a new, highly flexible, high-volume production with a strong customization of products.
German Chancellor Merkel has recognized this: "It is important that we build on the ‘Industry 4.0’ platform." IT is the basic prerequisite for that, for automating processes and procedures in the Internet of things to a new level of quality. Self-optimization, self-configuration and self-diagnostics are features of a development that demonstrate how intelligent the production of tomorrow will be.
We at avodaq have grasped the possibilities inherent in Industry 4.0 from very early on and are prepared to advise our customers comprehensively from the IT perspective.
Bring your own device
My IT is your IT
If IT pleases those who use it and rely on it, then it’s successful. This success is demonstrated by a growing number of intensive IT-users. Companies are also seeing staff bringing their own devices to the workplace – what risks and opportunities does this bring?
Convenient shopping around the clock in online stores, finding answers from an infinite wealth of information with a single click, keeping up social contacts in the private network – people have grown accustomed to using IT anytime, anywhere, comfortably and easily. And so they bring their "private IT solution" to their workplaces as well, because they don’t want to miss out on how useful they are.
From the perspective of the employer, work done on the private end-unit naturally seems practical and efficient. But thinking of it in terms of cost alone is a bit shortsighted: Companies need to develop strategies which weigh up the resulting risks and opportunities.
avodaq gives advice to companies and develops solutions that are sensible while simultaneously offering security.
It's not lonely at the top
A’s work with A’s
We set store by the highest quality, sustainable service, and continuous and long-term innovations. We therefore rely for our solutions on products and architectures from the world's leading manufacturers.
Our focus lies on the systems from Cisco systems. The pillars are the technology fields of Enterprise Networks, Data Centers, Collaboration, Security and Smart Solutions.
Microsoft is a key partner in operating systems, Hypervisor, Email, Directory, Network and Collaboration Services.
Riverbed excels in excellent solutions for accelerating and securing critical connections in Wide Area Networks.
The biggest, plus the biggest in their field
VMware is the global leader in virtualization solutions in the data center and on the end device.
NetApp provides outstanding systems in the Data Center storage area.
EMC² provides outstanding systems in the Data Center storage section.
HP creates innovative IT infrastructures, data centers and industry 4.0 solutions for today's businesses.
Derdack provides modern alarm systems for quick help in critical situations.
Sikom is a leading German manufacturer of sophisticated call center software.
Bucher & Suter
Bucher&Suter is supplier of special software and expertise for dealing with complex challenges in the call center environment.
JDM software with the Peter Connects product offers a very widespread solution for a central telephone exchange.
Simplivity simplifies your IT infrastructure with hyperconverted solutions in data centers and provides features such as backup and WAN optimization.
Veeam provides world-class backup and recovery software for storage management.
Enghouse (Andtek) has recognized and highly regarded functional extensions for the Cisco telephony solutions.
Jabra offers high-quality headsets that have become an indispensable feature of the workplace.
Plantronics offers high-quality headsets that have become an indispensable feature of the workplace.
Enter the next level
Do you have the right instinct?
We are looking for new colleagues with the instinct for success, to develop new solutions for our customers. Can you help us to be even more successful?
What we offer:
- Fitness First Company Membership
- Flexible Working
- Flat Hierarchies
- Homeoffice possible
Chairman of the supervisory board:
VAT Tax ID.: DE 18 66 66 144
Tax Nr: 143/100/02195
Image Sources: avodaq AG and shutterstock.com
Jonas Hamm, www.jonashamm.de
1. An overview of data protection
Analytics and third-party tools
You can object to this analysis. We will inform you below about how to exercise your options in this regard.
2. General information and mandatory information
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Notice concerning the party responsible for this website
The party responsible for processing data on this website is:
Telephone: +49 40 413267 0
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
3. Data protection officer
Statutory data protection officer
We have appointed a data protection officer for our company.
avodaq AG, Landsbergerstr. 290, 80687 München
Contact: Harm Croppenstedt
4. Data collection on our website
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
Server log files
The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
5. Analytics and advertising
Our website uses the etracker analytics service. The service is provided by etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany. This data can be used to create pseudonymous usage profiles. Cookies may be used for this purpose. Cookies are small text files stored in your local browser cache. These cookies enable the recognition of your browser. The data collected by the etracker technologies are not used to determine the personal identity of website visitors and are not compiled together with personal data related to the person referred to by the pseudonym unless expressly agreed to by the person concerned.
etracker cookies remain on your device until you delete them.
The storage of etracker cookies is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
You can object to the collection and storage of your data at any time with future effect. To refuse the collection and storage of your visitor data for the future, you can use the etracker opt-out cookie at the following link. This means that in the future no visitor information will be collected and stored by etracker in your browser: https://www.etracker.de/privacy?et=V23Jbb.
6. Plugins and tools
Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.
If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our website or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.
If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
Status: Oktober 2008
§ 1 Allgemeines – Geltungsbereich
Die Geschäftsbedingungen gelten für alle gegenwärtigen und zukünftigen Geschäftsbeziehungen mit Unternehmern im Sinne des § 14 BGB.
Unternehmer i. S. d. Geschäftsbedingungen sind natürliche oder juristische Personen oder rechtsfähige Personengesellschaften, mit denen in Geschäftsbeziehung getreten wird, die in Ausübung einer gewerblichen oder selbständigen beruflichen Tätigkeit handeln.
Kunde i. S. d. Geschäftsbedingungen sind nur Unternehmer.
Abweichende, entgegenstehende oder ergänzende Allgemeine Geschäftsbedingungen werden, selbst bei Kenntnis, nicht Vertragsbestandteil, es sei denn, ihrer Geltung wird ausdrücklich schriftlich zugestimmt.
§ 2 Vertragsschluss
Unsere Angebote sind freibleibend. Technische Änderungen sowie Änderungen in Form, Farbe und/oder Gewicht bleiben im Rahmen des Zumutbaren vorbehalten.
Mit der Bestellung einer Ware bzw. Auftragserteilung erklärt der Kunde verbindlich, die bestellte Ware erwerben zu wollen bzw. den Auftrag wie angetragen ausführen zu wollen.
Wir sind berechtigt, das in der Bestellung bzw. Auftragserteilung liegende Vertragsangebot innerhalb von zwei Wochen nach Eingang bei uns anzunehmen. Die Annahme kann entweder schriftlich oder durch Auslieferung der Ware an den Kunden oder durch die tatsächliche Ausführung des Auftrags erklärt werden.
Bestellt der Kunde die Ware auf elektronischem Wege, werden wir den Zugang der Bestellung unverzüglich bestätigen. Die Zugangsbestätigung stellt noch keine verbindliche Annahme der Bestellung dar. Die Zugangsbestätigung kann mit der Annahmeerklärung verbunden werden.
Der Vertragsschluss erfolgt unter dem Vorbehalt der richtigen und rechtzeitigen Selbstbelieferung durch unsere Zulieferer. Dies gilt nur für den Fall, dass die Nichtlieferung nicht von uns zu vertreten ist, insbesondere bei Abschluss eines kongruenten Deckungsgeschäftes mit unserem Zulieferer.
Der Kunde wird über die Nichtverfügbarkeit der Leistung unverzüglich informiert. Die Gegenleistung wird unverzüglich zurückerstattet.
Sofern der Kunde die Ware auf elektronischem Wege bestellt, wird der Vertragstext von uns gespeichert und dem Kunden auf Verlangen nebst den vorliegenden AGB per E-Mail zugesandt.
Ist der Beratervertrag auf unbestimmte Dauer abgeschlossen, kann er von beiden Parteien mit einer Frist von 3 Monaten zum Monatsende ordentlich gekündigt werden.
Das Recht zur außerordentlichen Kündigung aus wichtigem Grund bleibt unberührt. Ein wichtiger Grund ist insbesondere dann gegeben, wenn:
der Kunde seine vertraglichen Verpflichtungen erheblich verletzt,
der Kunde zahlungsunfähig wird
Zwangsvollstreckungsmaßnahmen gegen ihn eingeleitet sind
Antrag auf Eröffnung eines Insolvenzverfahrens über das Vermögen des Kunden gestellt ist.
Die Kündigung hat in jedem Falle schriftlich zu erfolgen.
§ 3 Eigentumsvorbehalt
Bei Verträgen mit Unternehmern behalten wir uns das Eigentum an der Ware bis zur vollständigen Begleichung aller Forderungen aus einer laufenden Geschäftsbeziehung vor.
Der Kunde ist verpflichtet, die Ware pfleglich zu behandeln. Sofern Wartungs- und Inspektionsarbeiten erforderlich sind, hat der Kunde diese auf eigene Kosten regelmäßig durchzuführen.
Der Kunde ist verpflichtet, uns einen Zugriff Dritter auf die Ware, etwa im Falle einer Pfändung, sowie etwaige Beschädigungen oder die Vernichtung der Ware unverzüglich mitzuteilen. Einen Besitzwechsel der Ware sowie den eigenen Wohn- Geschäftssitzwechsel hat uns der Kunde unverzüglich anzuzeigen.
Wir sind berechtigt, bei vertragswidrigem Verhalten des Kunden, insbesondere bei Zahlungsverzug oder bei Verletzung einer Pflicht nach Ziff. 3. und 4. dieser Bestimmung, vom Vertrag zurückzutreten und die Ware herauszuverlangen.
Der Kunde ist berechtigt, die Ware im ordentlichen Geschäftsgang weiterzuveräußern. Er tritt uns bereits jetzt alle Forderungen in Höhe des Rechnungsbetrages ab, die ihm durch die Weiterveräußerung gegen einen Dritten erwachsen. Wir nehmen die Abtretung an. Nach der Abtretung ist der Unternehmer zur Einziehung der Forderung ermächtigt. Wir behalten uns vor, die Forderung selbst einzuziehen, sobald der Unternehmer seinen Zahlungsverpflichtungen nicht ordnungsgemäß nachkommt und in Zahlungsverzug gerät.
Die Be- und Verarbeitung der Ware durch den Kunden erfolgt stets im Namen und im Auftrag für uns. Erfolgt eine Verarbeitung mit uns nicht gehörenden Gegenständen, so erwerben wir an der neuen Sache das Miteigentum im Verhältnis zum Wert der von uns gelieferten Ware zu den sonstigen verarbeiteten Gegenständen. Dasselbe gilt, wenn die Ware mit anderen, uns nicht gehörenden Gegenständen vermischt ist.
§ 4 Vergütung
Die vereinbarte Vergütung ist für vier Monate ab Vertragsschluss bindend. Bei Unternehmern (Handel, Industrie, Dienstleister, freie Berufe) ist die vereinbarte Vergütung der Nettopreis zuzüglich der jeweils geltenden Mehrwertsteuer. Bei Unternehmern sind wir berechtigt, eine Preisanpassung vorzunehmen, wenn insbesondere durch Wechselkursschwankungen Preissteigerungen zu verzeichnen sind.
Bei Unternehmern erfolgt die Versendung unfrei auf dessen Kosten zuzüglich Verpackungskosten.
Der Kunde kann die Vergütung per Nachnahme, Rechnung oder Kreditkarte leisten.
Nicht bare Zahlungen erfolgen lediglich erfüllungshalber und gelten erst mit unwiderruflicher Gutschrift als Zahlung. Kosten der Einziehung und Einlösung gehen zu Lasten des Kunden.
Der Kunde verpflichtet sich, nach Erhalt der Ware innerhalb von 10 Tagen den Kaufpreis zu zahlen. Nach Ablauf dieser Frist kommt der Kunde in Zahlungsverzug.
Der Unternehmer hat während des Verzugs die Geldschuld in Höhe von 8% über dem Basiszinssatz zu verzinsen. Gegenüber dem Unternehmer behalten wir uns vor, einen höheren Verzugsschaden nachzuweisen und geltend zu machen.
Der Kunde hat ein Recht zur Aufrechnung nur, wenn seine Gegenansprüche rechtskräftig festgestellt oder durch uns anerkannt wurden.
Der Kunde kann ein Zurückbehaltungsrecht nur ausüben, wenn sein Gegenanspruch auf demselben Vertragsverhältnis beruht.
Reisespesen und Honorarkosten für Dritte sind vom Kunden gegen Vorlage der Belege zu erstatten, sofern der Kunde diese Kosten im Einzelfall beauftragt hatte.
§ 6 Mitwirkungspflichten des Kunden
Der Kunde räumt der avodaq AG die räumliche und zeitliche Gelegenheit zur Durchführung der Leistungen und Einhaltung vereinbarter Leistungszeiten ein. Der Kunde wird der avodaq AG während der Vorbereitung und der Durchführung der Leistungen jede notwendige und zumutbare Unterstützung gewähren.
Der Kunde ist für angemessene Umfeldbedingungen und die ordnungsgemäße Nutzung der in den Vertrag einbezogenen Geräte und Programme verantwortlich. Vor Arbeiten an seinen Geräten und/oder Programmen wird der Kunde alle Programme und Daten selbständig sichern und auf externen Datenträgern speichern.
Der Kunde wird alle für die Durchführung von Arbeiten vor Ort erforderlichen Einrichtungen (einschließlich Telefonverbindungen und Übertragungsleitungen etc.) auf seine Kosten zur Verfügung stellen.
Bei Serviceverträgen sind der avodaq AG Änderungen des Aufstellungsortes der betroffenen Geräte oder Systeme rechtzeitig schriftlich mitzuteilen. Plant der Kunde Änderungen oder Erweiterungen der von einem Servicevertrag erfassten Hard- oder Software oder ihrer Zusammensetzung, wird er der avodaq AG unverzüglich von diesen Planungen unterrichten, damit die avodaq AG sich vor der Ausführung rechtzeitig auf die Änderungen einstellen kann und gegebenenfalls einen erweiterten Service anbieten und vorbereiten kann. Erklärt die avodaq AG sich mit den Maßnahmen nicht einverstanden oder unterlässt der Kunde die Mitteilung, entfallen die Leistungspflichten der avodaq AG im Hinblick auf die von den Änderungen betroffene Hard- und/oder Software. Auf die vom Kunden zu zahlenden Servicegebühren hat dies keinen Einfluss.
Die avodaq AG erhält vom Kunden auf Wunsch eine aktuelle Liste mit autorisierten Ansprechpartnern.
Der Kunde muss die Lizenzrechte für die bei einem Releasewechsel zu installierende Software haben bzw. erwerben.
Der Kunde erkennt die Lizenz- und Urheberbedingungen der jeweiligen Hersteller für von der avodaq AG gelieferte Fremdsoftware ausdrücklich an.
Der Kunde hat die notwendige und rechtzeitige Mitwirkung der von ihm beauftragten oder mit ihm verbundenen Unternehmen zu gewährleisten. Das betrifft vor allem die Bereitstellung aller notwendigen Leistungsvoraussetzungen und Informationen oder Daten sowie die notwendige personelle Unterstützung. Die avodaq AG trifft insoweit keine Verantwortung, insbesondere falls es mangels Mitwirkung zu Verzögerungen oder Leistungsstörungen kommt.
§ 7 Gefahrübergang
Ist der Käufer Unternehmer, geht die Gefahr des zufälligen Untergangs und der zufälligen Verschlechterung der Ware mit der Übergabe, beim Versendungskauf mit der Auslieferung der Sache an den Spediteur, den Frachtführer oder der sonst zur Ausführung der Versendung bestimmten Person oder Anstalt (Lieferant), auf den Käufer über. Der Unternehmer hat die gelieferte Ware unverzüglich auf offensichtliche Transportschäden zu untersuchen und gegenüber dem Lieferanten schriftlich zu rügen.
Der Übergabe steht es gleich, wenn der Käufer im Verzug der Annahme ist.
§ 8 Gewährleistung
Wir leisten für Mängel der Ware zunächst nach unserer Wahl Gewähr durch Nachbesserung oder Ersatzlieferung.
Schlägt die Nacherfüllung fehl, kann der Kunde grundsätzlich nach seiner Wahl Herabsetzung der Vergütung (Minderung) oder Rückgängigmachung des Vertrags (Rücktritt) verlangen. Bei einer nur geringfügigen Vertragswidrigkeit, insbesondere bei nur geringfügigen Mängeln, steht dem Kunden jedoch kein Rücktrittsrecht zu.
Offensichtliche Mängel sind uns innerhalb einer Frist von zwei Wochen ab Empfang der Ware schriftlich anzeigen; andernfalls ist die Geltendmachung des Gewährleistungsanspruchs ausgeschlossen. Zur Fristwahrung genügt die rechtzeitige Absendung. Den Kunden trifft die volle Beweislast für sämtliche Anspruchsvoraussetzungen, insbesondere für den Mangel selbst, für den Zeitpunkt der Feststellung des Mangels und für die Rechtzeitigkeit der Mängelrüge.
Wählt der Kunde wegen eines Rechts- oder Sachmangels nach gescheiterter Nacherfüllung den Rücktritt vom Vertrag, steht ihm daneben kein Schadensersatzanspruch wegen des Mangels zu.
Wählt der Kunde nach gescheiteter Nacherfüllung Schadensersatz, verbleibt die Ware beim Kunden, wenn ihm dies zumutbar ist. Der Schadensersatz beschränkt sich auf die Differenz zwischen Kaufpreis und Wert der mangelhaften Sache. Dies gilt nicht, wenn wir die Vertragsverletzung arglistig verursacht haben.
Die Gewährleistungsfrist beträgt ein Jahr ab Ablieferung der Ware. Bei gebrauchten Sachen ist die Gewährleistung ausgeschlossen. Dies gilt nicht, wenn der Kunde uns den Mangel nicht rechtzeitig angezeigt hat (Ziff. 3 dieser Bestimmung).
Als Beschaffenheit der Ware gilt grundsätzlich nur die Produktbeschreibung des Herstellers als vereinbart. Öffentliche Äußerungen, Anpreisungen oder Werbung des Herstellers stellen daneben keine vertragsgemäße Beschaffenheitsangabe der Ware dar.
Erhält der Kunde eine mangelhafte Montageanleitung, sind wir lediglich zur Lieferung einer mangelfreien Montageanleitung verpflichtet und dies auch nur dann, wenn der Mangel der Montageanleitung der ordnungsgemäßen Montage entgegensteht.
Garantien im Rechtssinne erhält der Kunde durch uns nicht. Herstellergarantien bleiben hiervon unberührt.
§ 9 Haftungsbeschränkungen
Bei leicht fahrlässigen Pflichtverletzungen beschränkt sich unsere Haftung auf den nach der Art der Ware vorhersehbaren, vertragstypischen, unmittelbaren Durchschnittsschaden. Dies gilt auch bei leicht fahrlässigen Pflichtverletzungen unserer gesetzlichen Vertreter oder Erfüllungsgehilfen.
Gegenüber Unternehmern haften wir bei leicht fahrlässiger Verletzung unwesentlicher Vertragspflichten nicht.
Die vorstehenden Haftungsbeschränkungen betreffen nicht Ansprüche des Kunden aus Produkthaftung. Weiter gelten die Haftungsbeschränkungen nicht bei uns zurechenbaren Körper- und Gesundheitsschäden oder bei Verlust des Lebens des Kunden.
Schadensersatzansprüche des Kunden wegen eines Mangels verjähren nach einem Jahr ab Ablieferung der Ware. Dies gilt nicht, wenn uns Arglist vorwerfbar ist.
§ 10 Lizenz- und Urheberrechte
Der Kunde ist verpflichtet, die lizenz- und urheberrechtlichen Bedingungen der Hersteller und Lieferanten einzuhalten.
Der Kunde ist berechtigt, die ihm zur Durchführung des Vertrages zur Verfügung gestellten Programme, Zeichnungen, Verfahrensbeschreibungen und sonstigen Unterlagen für den vertraglich vorgesehenen Gebrauch zu verwenden. Sämtliche Urheberrechte und weitergehende Nutzungsrechte verbleiben bei der avodaq AG. Eine über den notwendigen vertraglichen Gebrauch hinausgehende Verwendung, Vervielfältigung und Überlassung an Dritte ist dem Kunden nicht gestattet.
Entsteht durch die Leistungen der avodaq AG ein Urheberrecht, erhält der Kunde ein einfaches, nicht übertragbares Nutzungsrecht im Rahmen seines Geschäftsbetriebs.
Die Übertragung von Eigentums-, Urheber- und Nutzungsrechten erfolgt nur gegen entsprechende Vergütung.
§ 11 Verschwiegenheit und Datenschutz
Informationen, die im Rahmen dieses Vertrages von einer Vertragspartei der anderen mitgeteilt werden, sind streng vertraulich. Die avodaq AG und der Auftraggeber sind verpflichtet, über alle Tatsachen, die Ihnen im Zusammenhang mit dem Beratervertrag bekannt werden, auch über die Dauer des Vertrages hinaus, Stillschweigen zu bewahren. Die avodaq AG ist zur Einhaltung der gesetzlichen Bestimmungen über den Datenschutz verpflichtet. Diese Verpflichtungen hat die avodaq AG auch den von ihr zur Vertragserfüllung herangezogenen Mitarbeitern aufzuerlegen.
Ohne unsere ausdrückliche schriftliche Zustimmung ist nicht gestattet, Unterlagen und vertrauliche Informationen ganz oder teilweise, gleich in welcher Art, zu kopieren oder zu transferieren, zu entfernen, an Dritte weiterzugeben oder Dritten davon Kenntnis zu geben.
Nach Beendigung eines jeweiligen Auftrages ist jede Vertragspartei verpflichtet, sämtliche Unterlagen mit vertraulichen Informationen zurückzugeben
§ 12 Schlussbestimmungen
Der Auftraggeber gestattet der avodaq AG, ihn unter Wahrung der Geheimhaltungsbestimmungen als Referenz zu benennen.
Die avodaq AG ist berechtigt, den Vertrag ganz oder teilweise durch Dritte ausführen zu lassen, sofern der Kunde dem nicht ausdrücklich unter Darlegung wichtiger Gründe widerspricht.
Die Abtretung von Rechten und Ansprüchen aus dem Vertrag bedarf der vorherigen schriftlichen Zustimmung der anderen Vertragspartei. Ausgenommen ist die Abtretung von Vergütungsansprüchen von der avodaq AG.
Änderungen und Ergänzungen dieses Vertrages bedürfen der Schriftform, ebenso der Verzicht auf die Schriftform selbst. Die Schriftform ist nur gewahrt, wenn Änderungen oder Ergänzungen zu diesem Vertrag als solche bezeichnet, schriftlich abgefasst und von beiden Parteien rechtsverbindlich unterzeichnet sind.
Gerichtsstand ist bei allen sich aus dem Vertragsverhältnis ergebenen Streitigkeiten der Geschäftssitz von der avodaq AG, wenn der Auftraggeber Vollkaufmann im Sinne des Handelsgesetzbuches, eine juristische Person des öffentlichen Rechts oder ein öffentlich-rechtliches Sondervermögen ist. Die avodaq AG ist auch berechtigt, am Gerichtsstand des Auftraggebers zu klagen.
Sollten einzelne Bestimmungen dieser Geschäftsbedingungen ganz oder zum Teil unwirksam sein oder werden, wird davon die Wirksamkeit der übrigen Bestimmungen nicht berührt. Die Vertragsparteien sind in diesem Fall verpflichtet, die Bestimmungen so auszulegen und zu gestalten, dass der mit den nichtigen oder rechtsunwirksamen Teilen angestrebte wirtschaftliche Erfolg soweit wie möglich erreicht wird.
Diese Geschäftsbedingungen unterliegen dem Recht der Bundesrepublik Deutschland.