2016 was a successful year for the company avodaq AG, especially in the small and medium-sized business sector, in which we were able to launch a multitude of innovative projects. Our strong partnership with Cisco has now been presented with the Marketing Sales Excellence Award within the scope of the Cisco Winner's Circle. The Winner's Circle is an exclusive community of selected Cisco partners and offers us a wonderful opportunity to exchange ideas and experiences with other partner companies and receive exclusive insights into the developments taking place at Cisco.

We look forward to our continued cooperation and many exciting projects with Cisco in 2017.

07.11.2016

After the Cisco Partner Summit in San Francisco, our CEO Andreas Kusch participated in the Asia Pacific Conference of the German economy in Hong Kong, which takes place every two years. The German Business Secretary Sigmar Gabriel welcomed more than one thousand representatives of renowned German companies that are active in Asia. The various panel discussions and lectures reflected the current events in the region. Most of the participants were very confident in terms of the business prospects, based on the steady growth of China and the good development of the ASEAN States. avodaq has been represented with an own subsidiary in Singapore since the beginning of 2006. Since the end of 2015, we have also expanded our engagement to the Philippines.

avodaq has been a leading provider of IT communications and infrastructure solutions from 1997 to today. We provide services from our four locations across Germany as well as branches in Singapore and New York. With about 120 highly qualified employees, we generated revenues of over EUR 33 million in 2015.

As a system integrator, avodaq stands for quality, reliability, and superior expertise: We successfully implement projects where others have given up.

We offer our clients qualified services, timely procurement of hardware and software, reliable service, maintenance, and operational services.

avodaq is more than a system integrator, our product portfolio includes training as well as comprehensive change management services. Through these measures, we ensure that our IT solutions can be easily used by our costumer's employees and therefore create real added value. 

From our German offices in Hamburg, Berlin, Frankfurt and Munich, we serve customers in Germany (including X DAX-listed companies), Europe and North America. Since 2006 we have been in Singapore for our multinational customers. These customers are in the Asian region including Australia and New Zealand and we serve them with the same high quality that our European and North American customers have grown to expect.

We have a passion for technology and a unique sense of subtlety. From the wide range of what is available on the IT market, we develop solutions that will assure you maximum success with certified quality.

Meeting a new challenge successfully requires two things: expertise and instinct. We do not immediately adopt every new “innovation” without a critical review. This ensures that our customers gain a genuine benefit.

This is why we invest massively in quality assurance measures. We do not have a single ‘best’, but a team of the best. Young engineers go through an intensive six-month training period before they are carefully introduced to real projects. Our colleagues regularly sit for new tests that certify their development – including the most recognized and most difficult tests for system engineers to become a Cisco Certified Internetwork Expert (CCIE). We have the highest proportion of high- and highest-level Cisco-certified staff worldwide.

However, the technical implementation of a solution is only one side of the coin. We also work according to certified standards (PRINCE2 and ITIL) in project management and in our service sector. Here too, our specialists take the corresponding exams.

Our commitment to associations is long-term and strategic. This ensures we have strong and important representations in our domestic as well as the growing Far East market.

BITKOM

BITKOM represents the interests of the Germany-based IT industry including political circles and broader society.

The Singaporean-German Chamber of Industry & Commerce

The Singaporean-German Chamber of Industry & Commerce is an important starting point for German companies in Singapore and Southeast Asia, this also being important for our customers. As one of the few exclusive GOLD members, we particularly support the activities of the Chamber.

OAV - German Asia-Pacific Business Association

The community of interests of German companies active in Asia is supported by several key organizations including the Asia Pacific Committee (APA) of the German Economy as well as by the BDI, DIHK, BGA and the Banking Association. The APA unites interests regarding the general economy as well as economic policy in Germany with concerns in this region. 

Change is constant in the IT world, but not every change brings the promised benefits. It is the most relevant changes that must be identified and quickly made use of for the benefit of the customer.

Megatrends have a considerable impact on the world we live in. Almost always, they are related to the developments in the IT industry. Our expertise and what we do make us more than just an attentive observer of these developments.

Our tasks include comprehending the changes in detail and advising our clients on impacts and measures. Here it is often down to instinct, a sense for where the wind is blowing, which helps us realize what impact the changes will bring. Currently we are focusing on three areas of development: IT Cloud as a service, Industry 4.0, and Bring Your Own device.

The “Cloudisation" of IT has changed how we do things, and it has affected the IT infrastructure as well. The variety of offers accessible over the Internet that can be called up on mobile devices poses growing challenges to the IT sector.

From the point of view of the end device, the origin of an IT service can no longer be recognized by the user. Quite naturally the user takes advantage of its data and applications, apparently from “the cloud”, as and when he wishes. For him, the only thing that matters, is that everything can be accessed quickly when and where it is required. For IT, that means increasing agility and flexibility – while steadily lowering costs.

The technical possibilities are immense: Server and client virtualization, broadband Internet access, location-independent data center architectures, laptops, tablets and smartphones, HTML portals and social media. All of these making rapid inroads into today's enterprise IT and changing the demands in this area.
Frequent vocabulary that comes up in the forums and discussions – such as public-, private-, trusted-, German-, inter-, and hybrid-clouds – makes it difficult to gain an overview. Which is important? Which is correct? We discuss with our customers the benefits of a cloud solution for their business and advise them on what cloud structures could be used.

Many experts believe we are standing on the threshold of a new industrial revolution. IT and the Internet allow a new, highly flexible, high-volume production with a strong customization of products.

German Chancellor Merkel has recognized this: "It is important that we build on the ‘Industry 4.0’ platform." IT is the basic prerequisite for that, for automating processes and procedures in the Internet of things to a new level of quality. Self-optimization, self-configuration and self-diagnostics are features of a development that demonstrate how intelligent the production of tomorrow will be.

We at avodaq have grasped the possibilities inherent in Industry 4.0 from very early on and are prepared to advise our customers comprehensively from the IT perspective.

If IT pleases those who use it and rely on it, then it’s successful. This success is demonstrated by a growing number of intensive IT-users. Companies are also seeing staff bringing their own devices to the workplace – what risks and opportunities does this bring?

Convenient shopping around the clock in online stores, finding answers from an infinite wealth of information with a single click, keeping up social contacts in the private network – people have grown accustomed to using IT anytime, anywhere, comfortably and easily. And so they bring their "private IT solution" to their workplaces as well, because they don’t want to miss out on how useful they are.

From the perspective of the employer, work done on the private end-unit naturally seems practical and efficient. But thinking of it in terms of cost alone is a bit shortsighted: Companies need to develop strategies which weigh up the resulting risks and opportunities.

avodaq gives advice to companies and develops solutions that are sensible while simultaneously offering security.

We rack our brains today to make sure your IT does not leave you with a headache tomorrow. The results are smart solutions individually adapted to your needs and requirements as well as saving resources.

Only if people accept and use IT at the workplace can they fully develop its ability to enhance efficiency. Change management motivates individuals and ensures that teams work better together.

Boosting efficiency: easy-to-use communication means are no longer good enough for that. Only together, with actively practiced change management, can the desired effects and a level of cooperation, characterized by greater precision and confidence, be achieved.

Change management requires three steps: Understanding, recognition, and application.
This is precisely the path we go down with our tried and tested methods and means. To master those steps we explain how to use video, telephone, chat and online meetings in the context of your in-company procedures and activities.

This aids colleagues in a team to create the change together – and to fully exploit the strengths of their new communication solution.

Every now and then the well known ‘kick’ is needed to get it up and running – but then it runs like clockwork!

Success is not a solo affair; it is the work of a community. Collaboration aims to improve cooperation within the team to keep technical possibilities of “how-where-what and always keeping communications open".

Our collaboration solutions consist of different combinable modules, such as telephone, chat, video, etc. They function reliably and are easy to use. With active change management we introduce the devices and applications to colleagues. We explain the benefits and show the combination of work and technology using practical examples.

Is a phone still even a phone? Yes and no. The technology, which the user needs not see or even grasp, is Voice over IP (VoIP) with a telephone system, which is implemented as software on a server in the data center. Since the late 1990s it has almost completely replaced classic ISDN or analog technology, in only 15 years.

The evolution in the end-device market continues: with smartphones, softphones, tablet-computer-phones and video phones. Concepts such as Bring Your Own device (BYOD) are already going in another direction.

Security. An indispensable part of information technology and at the same time an issue that is obviously on the upswing. We can protect your IT against unauthorized access.

Security gaps threaten the functionality of the IT infrastructure, jeopardize the smooth operation and open the doors for extortion. They can even undermine the existence of entire companies.

IT security requires several steps: Recognizing and understanding, identifying and evaluating current protective measures, and of course applying them consistently. We advise you on the technical side and can help you create awareness of threats among your employees. IT security is enterprise security and goes far beyond the technical components. Knowing the dangers, we can plan a security concept that is tailored to your company together with you, and implement the results with the help of our experts. IT security is and will continue to be the key factor in the advancing digitalization process.

With avodaq you will find not only a broad spectrum of project services. We also deliver hard- and software components worldwide and, using change management, we win acceptance for new solutions.

We start working earlier, so that we can put in a longer working day on your behalf. Our service starts before the implementation, with the procurement. And after implementation, we worry about the most sensitive interface of them all: with people. To be more precise, we worry about your employees. Our personal attentiveness helps us break down barriers and get your IT “out on the road", this bringing in added value more quickly.

Consulting

Our core competence is as an experienced expert in communication technologies.

Design and architecture

Cross-system expertise is the basis for coordinated solutions.
Looking beyond the actual scope of the project and recognizing the next issues is extremely important.

Procurement and supply

Rapid and coordinated deliveries are at the heart of project success. We deliver our products to customers worldwide.

Planning and Projectmanagement

Our project managers work consistently according to PRINCE2 (PRojects IN controlled environments).

Implementation

With our experienced teamwork, installing and implementing various systems poses no problem for us. Certified knowledge can be tapped into at any time and ensures quality.

Acceptance and delivery

Diligence is paramount: We familiarize your department with the new technology and introduce you to it properly.

Change Management

We get your staff ready. Bringing company employees up to speed is the most important discipline after the technical handover. The objective: The users should make the new opportunities a part of their everyday work.

Operation

The administration: reliable, flexible, agile. From the avodaq Service Center (ASC) or on-site, we support you in all aspects of the administration.

Maintenance and service

Our ASC helps our customers around the clock 365 days a year and secures operations in the event of a breakdown. The manufacturer support center can be directly involved at any time.

Optimization

Regular review of the requirements for the existing level of performance of the installed solutions, alignment with market developments.

Training

Imparting tried and tested expertise: avodaq has been one of the most experienced training providers since 1997.

We’re here for you in the avodaq Service Center (ASC), with our large team of specialists. For all IT issues that may come up after successful completion of the project, 365 days a year. We have flexible support models for individual customer requirements.

3rd Level Support/Helpdesk

Our customers operate their systems on their own. Only occasionally do they want to discuss complex questions with an expert or get a second opinion.
If a fault occurs or the support of the device manufacturer is needed, our system engineers trained in service processes step into the picture.

Operation

We take over responsibility for small sections or entire units of the IT infrastructure. This helps us seamlessly adapt the standards and processes of our customers, as if we were part of the internal IT organization.

Managed Service

Our customers determine their own manufacturing depth and cover the outstanding demand individually and according to consumption. We provide IT services right from the “power point" and submit our accounts based on a desired model.

We set store by the highest quality, sustainable service, and continuous and long-term innovations. We therefore rely for our solutions on products and architectures from the world's leading manufacturers.

Our Partners

Cisco Systems
Our focus lies on the systems from Cisco systems. The pillars are the technology fields of Enterprise Networks, Data Centers, Collaboration, Security and Smart Solutions.

Microsoft
Microsoft is a key partner in operating systems, Hypervisor, Email, Directory, Network and Collaboration Services.

Riverbed
Riverbed excels in excellent solutions for accelerating and securing critical connections in Wide Area Networks.

More partners

Netapp
NetApp provides outstanding systems in the Data Center storage area.

EMC²
EMC² provides outstanding systems in the Data Center storage section.

VMware
VMware is the global leader in virtualization solutions in the data center and on the end device.

Derdack
Derdack provides modern alarm systems for quick help in critical situations.

Sikom
Sikom is a leading German manufacturer of sophisticated call center software.

Bucher & Suter
Bucher&Suter is supplier of special software and expertise for dealing with complex challenges in the call center environment.

JDM Software
JDM software with the Peter Connects product offers a very widespread solution for a central telephone exchange.

Enghouse (Andtek)
Enghouse (Andtek) has recognized and highly regarded functional extensions for the Cisco telephony solutions.

Jabra
Jabra offers high-quality headsets that have become an indispensable feature of the workplace.

Plantronics
Plantronics offers high-quality headsets that have become an indispensable feature of the workplace.