Team Lead (m/f/d) IT Infrastructure & Security Services

Why we need you

As Team Lead (m/f/d) for IT Infrastructure & Security Services, you and your team will act as the central point of contact for these technologies at one of our sitesin Hamburg, Munich, Berlin, Frankfurt, Leipzig or Stuttgart. 

Together with your team, you will ensure the smooth operation of our clients’ IT environments in the areas of networking, data centres and security. In addition to your technical role, your focus will be on mentoring and leading your team, as well as collaborating with the other Team Leads (m/f/d). You will drive process optimisation within the avodaq Service Centre (ASC) for these technologies and support the Infrastructure & Security Manager (m/f/d).

Here’s what you can expect from us

• You’ll be a manager and mentor for the team (m/f/d) . In this role, you du provide regular feedback, conduct performance reviews and take care of staff training and professional development of yours team’ss.
• Together with your team, you’ll support our support and Managed serviceclients in the areas of networking, data centres and enterprise security through the professional handling and processing of their enquiries to 2nd & 3rd-level level. To this end, you’ll be working dclosely with your team, Cisco TAC and other manufacturers together.
• You’ll be responsible for process and technology development within the Infrastructure & Security Services division. You’ll also support youa team in the development and roll-out of new service products in the Infrastructure & Security sector.
• You define standards and ensure effective knowledge management.
• You’ll work closely with the other team leads (m/f/d) in the Services, Infrastructure & Security in collaboration.
• As a team, you will support life-cycle projects and ensure customer satisfaction. You will also be responsible for ensuring compliance with SLAs.
• You’ll play an active role in shaping our collaboration with our clients, identify opportunities for improvement and develop creative solutions.

What sets you apart

• You have completed a vocational qualification as an IT specialist (m/f/d) in system integration, or as an IT systems administrator (m/f/d) or a comparable degree.
• Ideally you have at least 5 years’ professional experience in the field of infrastructure and/or security, technical expertise at consultant level and, if possible, a Cisco CCNP Enterprise, Datacentre and/or Security certification. ITIL Foundation KnowledgeHow complements da profile.
• Commitment and initiative come naturally to you.
• You have a structured, customer- and goal-oriented approach to your work.
• You are willing to take responsibility for your team members beyond your own technical area (m/f/d) to take on.
• Good communication skills and a confident manner come naturally to you.
• Fluent German (min. C1) and very good English (min. B2).
• You hold a Class B driving licence.

You can count on us for that

• 30 days’ holiday and flexible working hours 
• Sports facilities (Wellpass, Urban Sports Club), bike leasing and corporate events 
• We support your passion: Support of further training(including Cisco certifications) and the opportunity to test projects in a practical setting in our lab environment 
• Focus on future-proof and innovative technologies 
• Regular development reviews to help shape your career
• An attractive working environment at our central offices with height-adjustable desks, two monitors, free fruit and drinks, and much more
• The Deutschlandticket as well as the the opportunity for a nurserysubsidyallowance

We’ve got even more to offer! Discover all our benefitshere.

Ready to help shape the digital future?

We look forward to receiving your application online via our website. If you have any questions, please feel free to contact our Talent Acquisition Team on 📞+4989442325377.

You can find more information about our team here.

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