5 AI Innovations in the Field of Cisco Collaboration That Will Shape 2025

Cisco has consistently developed its collaboration portfolio over the past year and introduced numerous AI-supported innovations. These innovations not only improve efficiency and user experience, but also set new standards for modern collaboration. In my view, five developments that will play a key role in 2025 are particularly exciting.

1. The WebEx Assistant: More Than Just Meeting Notes

What began as real-time transcription in the WebEx Meeting Suite has now become a versatile AI-supported helper. Today, the WebEx Assistant not only summarises meetings, but also creates precise chat summaries and automatically highlights relevant information. This saves valuable time, especially in large teams or distributed working environments – no one has to scroll through endless message histories any more.

2. AI Codec: Understandable Speech, Even with a Poor Connection

Cisco has developed a new AI codec that optimises voice transmissions even when there is high packet loss or limited bandwidth. The system analyses and reconstructs voice signals in real time to keep conversations clear even in challenging conditions. This is an elegant solution to a common problem in hybrid and mobile working.

3. Smart Diagnostic Tools for Administrators

Cisco has also made improvements for IT teams. New smart diagnostic functions make administration and troubleshooting much easier. An improved search function enables faster access to configurations, while automated analyses identify potential problems at an early stage and provide specific suggestions for solutions. This significantly reduces the administrative workload and many typical support cases can be proactively avoided.

4. WebEx Contact Center: Automation on a New Level

AI-supported automation is playing an increasingly important role in contact centers. The latest additions to the Cisco AI Agent make it easier for agents to focus on the essentials: Handling customer requests efficiently and in a personalised manner. Automatic live transcriptions, intelligent ticket assignments and context-based suggestions make day-to-day work more productive – and improve the customer experience at the same time.

5. WebEx Go: Business Telephony Seamlessly Integrated into the Smartphone

With WebEx Go, the business phone number is integrated directly into the smartphone via an eSIM – without a separate app or forwarding. Particularly practical: the business and private numbers remain separate, while voicemails are automatically transcribed. For companies, this means a simple, secure and scalable solution for mobile telephony.

Where Is the Journey Heading?

These five innovations show where the collaboration world is going: More automation, better integration and smarter solutions for hybrid working. And it stays exciting!

I am certain that the Cisco AI Agent will revolutionise customer service in the future by providing seamless, human-like interactions through advanced, generative AI and intelligent workflow automation. This is becoming increasingly important. Companies can use it to offer customised, context-based solutions in real time – from quickly responding to customer requests to integrating complex business processes. Thanks to the flexible low-code platform, the AI Agent can be quickly customised and scaled, while security and data protection standards meet the highest requirements. In this way, Cisco will not only increase efficiency in customer service, but also set new standards in terms of personalisation and customer satisfaction.