IT Support Specialist (m/f/d)

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What we need you for

We are a growing IT company with short decision-making processes, a hybrid work approach and a corporate culture that prioritises quality, performance and mutual appreciation.

Become part of our team and shape the digital future of our customers with around 300 dedicated employees worldwide. With a future-proof IT infrastructure, customised software solutions and consulting on topics such as New Work, security and connectivity, we create real added value.

As an IT Support Specialist (m/f/d) at our location in Berlin, you will support our large and medium-sized customers in a permanent position and provide 1st class support.

You can count on this with us

  • 30 days holiday, hybrid work concept, sports offers, bike leasing and company events
  • Individual training and annual development meetings to help you shape your career
  • An attractive working environment in our offices with height-adjustable desks, two screens, free fruit and drinks, and much more
  • Company pension scheme and opportunities for kindergarten and public transport subsidies

We offer you even more! Discover all our benefits here.

What you can expect from us

  • Your expertise is in demand: you solve reported support requests by phone and remotely
  • You take over the installation, configuration and maintenance of hardware on site at the customer’s premises
  • In the event of a fault, you will organise the hardware replacement process
  • Part of your job is to accept and process support requests in a qualified manner
  • You will also carry out standard changes using a provisioning tool
  • You forward fault reports to downstream support units

What sets you apart

  • You have successfully completed vocational training, ideally in a technical field
  • You have at least one year of professional experience, preferably in the IT sector – career changers with the relevant expertise are also welcome
  • You are characterised by a high degree of service and customer orientation
  • Your working style is characterised by independence and structure and you have a confident manner when dealing with customers and project partners
  • A constant willingness to learn, enthusiasm and a quick grasp of things round off your profile
  • You have a very good command of written and spoken German
  • You have a class B driving licence

Ready to help shape the digital future?

Then we look forward to receiving your application online via our website. If you have any questions, please get in touch with our Talent Acquisition team at 📞 4989442 3252777.
You can find more information about our team here.

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