Trainee (m/f/d) Service Delivery Management in the IT environment

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What we need you for

We are a fast-growing IT company with short decision-making processes, a hybrid work approach and a corporate culture that puts mutual respect first.
Become part of our team and shape the digital future of our customers with our 300 dedicated employees worldwide. With a future-proof IT infrastructure, customised software solutions and consulting on topics such as new work, security and connectivity, we create real added value.

As of 01.04.2023, we are looking for new trainees throughout Germany to further develop their passion and expertise for the service business. In the six-month training programme, you will gain an in-depth knowledge of Service Delivery Management . Service Delivery Managers are the main contact persons for the cooperation in Managed Service (operations) with our customers. They are responsible for ensuring compliance with SLAs (Service Level Agreements) and quality in the service.
In this role, you will work closely with other departments within avodaq (e.g. sales, internal sales, etc.) and will therefore be part of customer-oriented teams.

In the first two-month phase, you will acquire important theoretical knowledge at our headquarters in Hamburg. You come from another city? That doesn’t matter, we’ll provide you with accommodation. During the subsequent four-month practical phase at a location of your choice in Berlin, Hamburg, Munich, Frankfurt, Stuttgart or Leipzig , you will be prepared for your future role in Service Delivery Management.

We open the door to an exciting and varied start to a successful career at avodaq AG with the prospect of being taken on after the trainee programme.

You can count on us for

  • Work happy: 30 days holiday, hybrid work approach, sports offers, bike leasing and company events
  • Individual training and annual development meetings to help you shape your career
  • An attractive working environment in our offices with height-adjustable desks, two monitors, free fruit and drinks, etc.
  • Company pension scheme and opportunities for kindergarten and public transport allowance
  • During your trainee period, we will provide you with an experienced mentor at your side.

We offer you even more! Discover all our benefits here.

What awaits you with us

  • You will get to know our Service Delivery Management department and its working methods in detail.
  • You will also gain a good insight into our technology fields (e.g. Cisco Systems products).
  • Part of your tasks will be the close cooperation with customers, manufacturers and internal colleagues.
  • You will work on different projects
  • You will also gain an insight into the divisions and departments as well as knowledge of avodaq’s tools and systems.
  • You will build up a company-wide network

What sets you apart

  • You have a degree or training in a business or technical field
  • You already have basic knowledge in the field of service or comparable and have an affinity for technology
  • You like to communicate technological topics in a simple and understandable way
  • Customer and service orientation as well as strong communication skills are a matter of course for you
  • You enjoy working in a team and are characterised by your own initiative
  • Very good German and English skills, flexibility and willingness to travel round off your profile #LI-JS1

Ready to help shape the digital future?

Then we look forward to receiving your application online via our website. If you have any questions, please contact our Talent Acquisition Team at ☎ +49894423252777.

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